Categories
Practice

Learn. Do. Connect. Enjoy. In the Mile High City.

WCET’s 23rd Annual Conference is just around the corner.  The office is a buzz with the coordination of speakers, logistics, and details for the conference. I like many of you, am wondering if we lost a month of summer, because it can’t possibly be September already (those yellow leaves MUST be a tree blight, right?), and certainly can’t be six weeks away from the conference.  Just typing out s-i-x makes sweat bead on my forehead. Despite the familiar anxiety of the approaching conference, we are tremendously excited about the conference and WCET member meeting.  Read on for a sampling of what’s in store for #wcet11 and view the complete schedule hereThe early-bird deadline is September 16, so register soon!

Wednesday Preconference Activities

The day before the conference officially kicks-off we have several activities which allow for deeper and bigger thinking on topics affecting you and your institution.  The WCET Common Interest Groups have put together several collaborative group discussions open to all around the following topics:

Also on Wednesday is the inaugural Forging the Future Preconference workshop intensive.  Thanks to Governor Perry the topic, the $10,000 Baccalaureate Degree, is hotter than we imagined when we selected it back in the spring.   This will be a lively discussion about recasting our thinking about traditional higher education and increasing access, politics aside.   Our fearless leaders, Myk Garn, Hae Okimoto, and Rob Robinson, are also hosting a webcast on September 15 on the topic.

Mobile Program Application
This is the second year of our mobile conference application and this year you will find a more robust app. Can’t say much more since it’s still in the development phase, but you will be able to create your own schedule, access session materials that the speakers provide, view Denver information, and tweet directly from the app.  We’ve also created a tablet version.  You’ll be able to find it in the app store in the beginning of October (at the latest), search WCET11.

Unique WCET Session Formats
Where else can you attend a Buzz Breakfast and Pecha Kucha Smackdown? At WCET we craft a dynamic program which includes unique session formats to engage the attendees and further the conversations.

  • Buzz Breakfasts- are roundtable discussions on timely and relevant topics facilitated by a host.  Find a topic that resonates with you or start your own.  Leave with new ideas and strategies to bring back to your institution.
  • Pecha Kucha Smackdown– After botching the name as the MC last year, I’ve resorted to calling these rapid-fire presentations “PK”. Each of the five presenters has 20 slides, each shown for 20 seconds, for a total of just six minutes and 40 seconds.  PK was a huge hit in La Jolla last year, and from what I know of the presenters this year, you will not want to miss this Friday afternoon event.
  • Poster Sessions- These are interactive presentations where the presenter has a poster/laptop display of an innovative project or topic.  These are very popular, and not just because they are in conjunction with the Thursday morning coffee break and afternoon dessert break.

The PK slots are full, but if you are interested in hosting a buzz breakfast on Saturday or doing a Thursday poster session contact us: wcetconference@wiche.edu.

Start Fresh/Leave Inspired
Thursday morning the conference starts with Adrian Sannier, vice president of product at Pearson eCollege and Mark Sarver, CEO of EduKan talking about What’s Ahead for Higher Ed?  These guys aren’t your typical keynoters and this won’t be your typical general session. Come prepared to participate in the conversation and set the wheels of transformation in motion at your institution.  Read more in their recent WCET blog.

Don’t book your travel to leave before the closing session on Saturday, Visions of Educational Technology Trends.  As I write, I am finalizing the details on this engaging, entertaining, and savvy group of panelists who will share their perspectives on what’s to come in the world of ed tech. What’s on the horizon that will shape the way we deliver education? These panelists have some thoughts, and we’d love to hear yours.

Oh, and don’t forget about the drawing for a very generous Marriott gift certificate that takes place during the closing, you must be present to win.

Networking without the hard-work
Consistently we hear how valuable the WCET Conference is for networking.  We are such a friendly and relatively small group, ~400; it’s easy to make lasting connections.  WCET has numerous activities and venues for bringing together our community.  Just a few of the highlights:

Concurrent Sessions
I’ve blogged on long enough (I told you there is A LOT to be excited about), but I would be remiss in not mentioning the over 140 speakers and nearly 40 concurrent sessions.   Topics range from the ever-popular State Authorization to a conversation with the accreditors to the Labor Department’s TACT Grant which will fund Trade Adjustment Assistance Community College and Career Training (TACT) grant program.

The WCET Program Committee did an outstanding job helping craft the program and coordinate the sessions. They are a hard-working group that was instrumental in the high-quality programming. Visit the conference schedule and see what else you can’t afford to miss!  Using the advanced search feature will help you find sessions by key word, speaker, format, and topic area.

Now, I better get back to conference organizing, see you in six (yikes) weeks!  Don’t forget to register by the early-bird deadline of September 16!

Megan Raymond
Manager, Events & Programs, WCET
mraymond@wiche.edu

WCET Annual Conference:   http://wcetconference.wiche.edu/
Conference registration: http://www.regonline.com/Register/Checkin.aspx?EventID=931937

Twitter:  @wcet_info      Conference Hashtag: #wcet11

Join WCET!

 

Categories
Practice

What’s Ahead for Higher Education?

Adrian Sannier, vice president of product at Pearson eCollege, and Mark Sarver, CEO of EduKan, will be kicking off WCET”S 23rd Annual Conference, in Denver, CO on October 26-29.  The duo will present about the future of technology in higher education, where it’s headed and how we will get there.  Both are clever, witty, and engaging.  The following guest blog provides a glimpse of what they will discuss at the conference on Thursday, October 26 in their keynote presentation, “What’s Ahead for Higher Education?”

Over the past 20 years, the Digital Shift has transformed whole industries. Manufacturing — with its clean, robotic, automated plants creating products designed on computers — is a distant cousin to Henry Fords human intensive assembly line. Modern banking — with its ATMs, online banks and Mortgage websites — bears little resemblance to the teller’s window that characterized banks for decades. Media businesses — music, movies, photography, and now television and books — all have been drastically altered by the introduction of digital creation, distribution and consumption.

Image of a lecture hall
Creative Commons Attribution Some rights reserved by Taqi®™

Through all the digital shifts in these other industries, education has remained relatively unchanged. Despite prognostications that the DigitalShift in education was just around the corner, classrooms are still familiar.  As early as the 1970 report by The Carnagie Commission, and every year since, technology promised but failed to transform education.

We invite you to join us in Denver, CO at the WCET Annual Conference, October 26-29, 2011 to explore the idea that after all these decades, and all these false alarms, the time for change is finally upon us. The confluence of mobile ubiquity, affordable broadband, kindle success and iPad magic has created a climate for change. Accepting that premise, we propose that — just as in other industries that have gone digital — their will be innovators and laggards along a variety of dimensions. In our general session talk, “What’s Ahead for Higher Education”  on Thursday, October 27,  we want to explore what will categorize innovators and laggards with respect to a variety of different axes of opportunity.

Adrian Sannier, vice president of product at Pearson eCollege
Mark Sarver, CEO of EduKan

Twitter: #wcet11

Categories
Uncategorized

Further Clarification about Federal Complaint Process Requirement

We have received a lot of questions about the complaint process portion of the federal student complaint process regulation since Russ’s July 19 blog Federal Student Complaint Regulation- Clarifying Misconceptions. My sense is that some are panicking at the thought of being out of compliance.  While being out of compliance is never a good thing, we encourage you not to panic.  Yes, your institution needs to be in compliance and yes, you should have been by July 1, 2011, but you are not alone if you are confused and out of compliance.

The following aims to clarify some of the misconceptions and help your institution provide the necessary information to students, and get you into compliance.

Misconception #1: The federal law was repealed so we do not need to establish a complaint process.

Only 34 CFR 600.9(c) was vacated by the United States District Court for the District of Columbia, the complaint process portion of the regulation is still in place:

§ 668.43 (b) Institutional Information

(b) The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.

The Electronic Code of Federal Regulations including this regulation can be found here.

Misconception #2: The complaint process is a complicated and work-intensive burden.  Of course none of us are looking for extra work to be piled on and this is just one more thing to manage, but the complaint process information does not have to be unduly complex to meet the requirements.  Here’s what is necessary:

  • The information needs to be provided to prospective and concurrent students.
  • The information needs to be provided to both distance and face-to-face students.
  • This information needs to be provided to the students and not just available upon request.
  • The complaint process information needs to be accessible and easy to find.  See Russ’ excellent suggestions.
  • In a clear and concise paragraph, state your institution’s complaint process and emphasize that all student grievances are first handled internally.  In reality, most grievances will be resolved at the institution level.
  • State that if a complaint is not resolved satisfactorily internally, the student may then file a grievance with the regulatory agency in the state where they are receiving instruction and/or the institution’s accrediting agency.   Students attending your institution for face-to-face classes should file any complaints with the regulatory agency where the institution is located, not in their state of residence.
  • Provide contact information for complaint processes for both your accrediting agency and the state agencies.
  • We encourage you to have one person manage the contact list to make updates as needed.
  • Your institution needs to have and maintain its own list. It could look similar to the example we gave previously from the State Higher Education Executive Offices (SHEEO), however, you cannot simply link to an external comprehensive source.
  • Here are a few excellent examples of clearly articulated complaint processes:

Your institution is required to provide this information to the students. What they do with it is up to them.   On a related note, we have had people inquire about what sort of things students might complain about. Students will be students! I could probably write an entire blog about things students file grievances for from my student affairs experiences. Essentially, anything that the student is unsatisfied about with the institution could lead to a complaint.

Regardless of the complaint, the student needs to have access to information about contacting the accrediting agency and the state approval agency where the student is located.

Misconception #3: If a state doesn’t have a complaint process I don’t need to do anything. Not so fast, 668.43 (b) was not addressed specifically in the second Dear Colleague letter from April 2011, so there remains a requirement to list every state agency where you serve students. 

§ 600.9   State authorization.

(a)(1) An institution described under §§600.4, 600.5, and 600.6 is legally authorized by a State if the State has a process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws, and the institution meets the provisions of paragraphs (a)(1)(i), (a)(1)(ii), or (b) of this section.

If a state agency does not have a complaint process an institution may request a one-year extension from the appropriate state agency. Each institution is responsible for obtaining its own extension. You can work with your coordinating board to request one on your behalf, but each institution bears the ultimate responsibility.  Information about seeking an extension is in the Federal Register on page 66833:

Implementation Date of These Regulations
While the Secretary has designated amended §600.9(a) and (b) as being effective July 1 2011, we recognize that a State may be unable to provide appropriate State authorizations to its institutions by that date.  We are providing that the institutions unable to obtain State authorization in that State may request a one-year extension of the effective date of these final regulations to July 1, 2012, and if necessary, an effective date to July 1, 2013.  To receive an extension of the effective date of amended §600.9(a) and (b) for institutions in a State, an institution must obtain from the State an explanation of how a one-year extension will permit the State to modify its procedures to comply with amended §600.9.

As an example, we recently talked to representatives from all of the public colleges in Wyoming.  Since their state does not have a complaint process, they are expected to obtain letters from Wyoming’s regulatory agency granting them an extension.

Hopefully this information brings some clarity to the complaint process issue.  If you have additional examples of complaint process web pages please add them via the comments section below.

Megan Raymond
Manager, Events & Programs, WCET
mraymond@wiche.edu

Russ Poulin
Deputy Director, WCET
rpoulin@wiche.edu

State Approval page:   http://wcet.wiche.edu/advance/state-approval
Twitter:  @wcet_info      State Approval Hashtag: #stateapp

Join WCET!  Support our work on this issue.

Categories
Practice

Online Ed on the New Digital Shoreline

Roger McHaney is a long-time advocate of online learning and has participated in past WCET Conferences.  He is the Wiki-keeper for ELATEwiki and has recently written a book entitled ‘The New Digital Shoreline: How Web 2.0 and Millennials are Revolutionizing Higher Education.’ It was published by Stylus Publishing in 2011.

The New Digital Shoreline was written after interviewing a wide range of excellent teachers, and both high school and university students. It examines how the influx of social media, social computing, content sharing, open source learning materials, and technology in students’ daily lives impact classroom expectations.

The following observation struck me during the research I conducted for this project: My work as an online teacher provided me with a robust set of skills needed for the exploration of the New Digital Shoreline. What do I mean by that?

Before Facebook, YouTube, instant messaging, and eBooks, online teachers had to create innovative ways to connect with their students and deliver high quality learning material. We discovered early in the process that online learning required far more than substituting computerized duplicates of our brick-and-mortar classroom activities. Computer-mediated learning prompted the development of new techniques, pedagogies and even learning theories.

Many of us took these challenges seriously and worked hard to integrate emerging technologies such as blogs, wikis, and podcasts into our virtual classrooms. We sought to take the best of the new and ensure sound teaching practices were maintained and augmented. We became digital mavens.

Then everything changed—the tech-savvy millennials entered the scene.  A new generation of students whose very social existence depended on technology became the primary constituency of higher education. With them came new demands that their educational experience resemble other parts of their world. First, this group has been empowered by social networking and other forms of convenient, mobile communication capabilities to try on various identities and personas. Second, they have incorporated time-shifting into their lifestyle. For these millennials, waiting is intolerable under most circumstances. Third, they have been endowed with the ability to personalize and customize their world to a degree never before possible. And finally, many are creative, innovative beings with the capability to filter, timeslice, commoditize their attention, and synthesize information.

In the face of these changes, much of what we have done for years is being repackaged and deployed in mainstream, brick-and-mortar classrooms. Discussions center on computerized instructivism, virtual social constructivism, and connectivism. Updated learning theories are being used toDigital Shoreline image undergird new pedagogies, suited to bring social computing to brick-and-mortar students. Traditional classrooms are being infused with tools found in virtual learning environments  and heralded as blended learning. Articles about the new age of learning are appearing at all corners. Teaching awards are being given to those who embrace the idea of new technologies in their classrooms and excite the students with cutting edge technology.

But, how much of this is new to us?

Rather than look to online learning as an ongoing learning laboratory with a multitude of ‘lessons learned’ and digital experiences, we are seeing a backlash against online learning in many major higher education media outlets. It baffles me that publications will print an article that lavishes praise for the use of technology in a traditional classroom and in the next column harshly criticize online learning practices. Many higher education authorities have failed to recognize that convergence is occurring.

According to Wikipedia, technological convergence is the tendency for different systems to add features and move toward performing similar tasks. One only has to look at the mobile smart device market to see how phones, cameras, video players, tape recorders, and calendaring systems have all converged toward a common digital platform. Convergence can be expanded into the world of higher education where we see convergence in classroom delivery methods taking place. Both features unique to online classrooms and features unique to traditional classrooms have started to converge into a common platform.

Many tech-savvy millennials will fail to differentiate between ‘online learning’ and ‘learning’ as this trend continues. It then becomes tragic in these budgetary-challenged times that some institutions fail to recognize the enormous value of their internal expertise regarding online learning and how it translates to the future of their teaching mission in relevant and crucial ways.

Teachers working in the world of online learning have been examining and implementing ideas promoting student learning using social computing and social media for years. We need to be sure our efforts are not overlooked by both the public and major higher education media.

That’s where our organizations like WCET come into play. WCET’s active CIG’s, listservs, and Annual Conference provide an excellent venue for us to get out our messages and improve learning for all students. We need to ensure our knowledge base, hard fought and developed over more than two decades of practice, is not overlooked. We need to let our colleagues know that we have been on the new digital shoreline for some time and have sound advice for those attempting to chart its contours and nuances.

I’d like to ask all of WCET’s members and everyone reading this blog to respond with your thoughts. Through comments to this blog, let us know if you think online learning practitioners have a great deal of knowledge to offer those interested in teaching on ‘The New Digital Shoreline.’

Roger McHaney Photo

Roger McHaney
University Distinguished Teaching Scholar
Kansas State University

Categories
Uncategorized

Federal Student Complaint Regulation – Clarifying Misconceptions

In the hubbub over the ‘state authorization’ issue for distance education, we have not paid as much attention to another part of the regulations released last October.  Each institution must notify all current and prospective students of third-party complaint processes.  In conversations with our colleagues at the National Center for Higher Education Management Systems (NCHEMS), we realized that there was much confusion on this issue.  Below we have provided the wording from the regulation and a table that lists what you should be doing and misconceptions we commonly observe.

And what about last week’s court ruling??  That ruling was targeted only at § 600.9 (c) of the federal regulations.  It has no impact on the following regulation.

§ 668.43 (b) Institutional Information

(b) The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.

The above language can be found in the Electronic Code of Federal Regulations.

What we know… What we observe…
This new language was released in the Federal Register by the U.S. Department of Education (USDOE) with the other ‘program integrity’ regulatory changes on October 29, 2010. While related to the ‘state authorization’ regulations, only the USDOE has been consistent in highlighting this issue.  WCET, nor others, have emphasized it very much.
The information is to be provided to both current and prospectivestudents. Institutions who have addressed this issue have tended to put notices where prospective students are likely to notice, but current students might not.
This information is to be provided to both on-campus and distance students. The on-campus part of this requirement is often overlooked.
The student is to be informed of the complaint  process for both:

  • the appropriate state approval/licensing entity, and
  • the institution’s accrediting agency.
With the focus on state approval processes, the requirement for informing about accrediting agencies has often been overlooked.
Informing students of the complaint processes is a federal requirement.  For most states, their regulations do not require that students be informed of the complaint processes. Since this is a federal regulation, don’t ask state regulators how to implement it.  While they can inform you about their state’s complaint process, they can’t interpret what the federal government’s requirements are for informing students.
The effective date is was July 1, 2011. Few institutions are in compliance.The delay in enforcement for state authorization is for seeking authorization, not for the complaint process. While the U.S. Department of Education is not proactively searching for institutions that are out-of-compliance on this regulation, you should be moving toward being in compliance.
There is relief if a state does not have a complaint process or is creating one…

  • For “brick-and-mortar” institutions in the state – an institution may request a one-year extension from the appropriate state agency.
  • For “distance education” – you don’t need to request an extension, but you must show ‘good faith’ that you tried to find one for each state in which you enroll students.
Institutional personnel (and us) have been very confused on this point and received some helpful guidance from the U.S. Department of Education on the complaint process portion of the regulation.

What we suggest…

Okay, you are out-of-compliance and you need to move your institution into being compliant.  You can be in compliance quickly without creating

Is your institution’s complaint information in place?

an elaborate process.  To best serve students, here are some suggestions on what you can do.

  • Work with your financial aid and admissions offices.  Working with others on your campus will help you in defining where to place this information.  Should you ever be audited, co-locating this information in one spot will make it easy to demonstrate that you are in compliance. And it makes it easier for students to find.
    • Financial aid office – There are several pieces of information that institutions are required to give current students receiving financial aid.  We’ve observed some institutions have put this information off in its own space that would be hard for a student to discover.  Rather than isolating this information, integrate it with the other federally-required information for current students.
    • Admissions office – Similarly, there is federally-required information for prospective students.  Integrate this information into one spot.
    • Review the table provided by the State Higher Education Executive Officers.  They have an updated a state-by-state list of complaint processes as of July 12, 2011.  This summer they are conducting a survey and will have updated information published in a few months.  We received clarification from the U.S. Department of Education that linking to the SHEEO list is not acceptable.  Each institution needs to provide the information directly to current and prospective students.  Note that SHEEO’s state-by-state list is provided for advisory purposes and the ultimate responsibility of verifying their information is each institution’s.  Institutions can use that list to help verify the information that you give to students.
    • Provide student-centric wording describing why they should know about the complaint process.  For the few institutions that have posted complaint information, the wording is often begrudging of the federal government and not helpful to students.  An example:  “In compliance with federal Department of Education regulations, follow this link for information about filing consumer complaints.”  The student is taken to the SHEEO list with no explanation of what it is or what they should do there.  We don’t have a good example to offer and hope that you will submit your candidates for student-centric statements as a comment to this posting.  The statement should probably include:
      • a suggestion of when the student might use the complaint process.
      • advice that most (if not all) external complaint processes require that the student exhaust avenues of complaint internal to the institution before they will consider a grievance.
      • expanded information for the state in which the institution is located. Presumably, the bulk of your students will be in that state and any additional information will be helpful.

It’s also good to remember that you can create something now that gets you into compliance and it can be changed later.  There’s room for improvement as we learn more.

Good luck.  Be sure to share your student-centric statements in the comments below.

Russ Poulin
Deputy Director, WCET
rpoulin@wiche.edu

Megan Raymond
Manager, Events & Programs, WCET
mraymond@wiche.edu

Marianne Boeke
Research Associate, NCHEMS
marianne@nchems.org

Stacey Zis
Research Associate, NCHEMS
stacey@nchems.org

State Approval page:   http://wcet.wiche.edu/advance/state-approval
Twitter:  @wcet_info      State Approval Hashtag: #stateapp

Join WCET!  Support our work on this issue.

NOTE:  In August 2011, we published a follow-up blog post that answered some questions that resulted from this posting.
Megan & Russ

Categories
Practice

Guest Blog: A Glimpse of the Future

Myk Garn, SREB, and Hae Okimoto, University of Hawaii, have been thinking up an exciting new addition to the WCET Annual Conference.  We asked them to share their idea with you.

The future is relatively hard to predict.  But, future possibilities are easy to imagine.

Knowing what we should do (or not do) today to be successful tomorrow is hard…and high risk.  If you predict (okay, guess) wrong…and commit too many resources you could lose.  If you guess right, and commit too few resources…you may not be able to capitalize on your prescience.  Getting the balance right makes all the difference.  Let’s examine some heuristics that could help achieve this balance.

First, you cannot predict the future. 

Maybe Nostradamus can – but you can’t.  You are more like a weather woman.  You can read the data, watch what’s happening next door, run simulations, make WAGs and SWAGs and BHAGS and SWOT the future to death…all acceptable – but all more or less varying levels of educated guessing.

Second, imagining the future is easy. 

Image of Thining Man Sculpture
“Thinking Man”

Conversely to predicting – imagining a particular scenario, based on a specific combination of trends, possible events, and addressing the uncertainties – is relatively straightforward.  Of course it is only one of innumerable possible futures – most no more likely than the other. But some scenarios are more relevant, possible, and informative than others.  By constructing a set of several “most likely” scenarios – we can begin to “bound” the path of the future.  We’re not predicting it – but we are imagining, in an “if this – then this,” way, a set of strategic directions and options that can compromise a relatively robust and useful set of plans and responses for the future.

Third, most of us don’t have the time to do this. 

We spend every day deep in the swamp with the alligators wrestling with the hot-button issue of the day – but we rarely get the time to explore, reflect, and construct well-informed navigational plans for the future.  We just jump from gator to gator as fast as we can.

Fourth, it always seems like we are missing pieces of the puzzle. 

The future sort of looks like yesterday if we don’t step back a bit. Getting a broader view of the complexity, and using different lenses to frame our contexts, is hard to achieve – even in a caffeine-fueled frenzy at a Starbucks (as Myk is known for writing at).  We need more people.  People who understand our challenges and people who do not.  People who are as directly related and deeply involved as we are – and people who see things very differently and maybe (dare we admit it) more objectively.

Fifth, there will be chaos. 

Imaging the future, especially in the company of like-challenged practitioners, is enervating.  It is fun – and cool.  But it is also highly fragmented, to begin with.  Bringing multiple issues, varying needs, disparate contexts and communities, unresolved uncertainties, and just plain off-the-wall thinking into focus is not for beginners (or, maybe, they are uniquely suited to contribute as well).

Finally, we will need to wear shades.  Indeed, everyone is an expert of their own chaos. 

It is in exactly the same manner in which reverse sine-waves (DO NOT ask me how that works) from two microphones are used to cancel out background noise – that bringing multiple experts and practitioners together can result in a brilliantly insightful, informative – and useful set of strategic planning outcomes.

Join us at the “Forging the Future” FutureShop

If you agree with these contentions – you should consider joining a gaggle of similarly inclined colleagues at the “Forging the Future” FutureShop session on Wednesday, October 26, 2011 at the WCET Annual Conference.  If you disagree with these hypotheses, you should consider joining the pod (max of 40 so don’t miss out) of mis-informed colleagues gathering at “Forging the Future” to point us in another direction.  Be there, or be left wondering when you’ll have time to plan for the future.  Visit the Forging the Future webpage for full details and more about why you should register and attend.

Photo of Myk Garn
Myk Garn, Director, Educational Technology, Southern Regional Education Board
Photo of Hae Okimoto
Hae Okimoto, Director of Academic Technologies, University of Hawai’i System

“Thinking Man” Photo credit: Some rights reserved by mrmayo

The Thinker

Categories
Uncategorized

State Regulators Work to Clarify Regulations for Distance Education Providers

Several months have passed since I last scoured the state regulatory agency websites for information about which institutions must seek approval to operate to be in compliance with state and federal regulations.  We undertook the research with our partners, The Southern Regional Education Board, University of Wyoming, and American Distance Education Consortium in December to compile the  State Approval Regulations for Distance Education: A ‘Starter’ List document.  The initial document was published in January with several revisions following as regulators submitted changes.  The final revised document was published on April 22.  We then handed the reins over to NCHEMS and SHEEO who are in the process of creating an authoritative contact list and survey to state regulators (read more about these efforts).

Since April 22, many states have updated their website with resources that clarify their regulations and address distance education providers.  A few have even changed their laws.

So what’s new with state regulator agencies? Here is what I have found.

Alabama has several new forms  (new as of April 2011) including one that systems can use to apply for authorization on behalf of all of their institutions. Last week they had a statement on the form that seems to have been removed, “Do not submit for approval any program where there is no marketing directed to Alabama residents.” I have not found another state that provides a form where a system or consortia can apply for authorization.  Have you?  This is a potentially a tremendous time saver to both the institutions and the state agencies.

Colorado published a letter on March 1 explaining their approval process which clarifies which institutions need to seek approval.

Georgia published a letter from their homepage on March 1, Addressing Federal On-Line/Distance Education RequirementsThe document defines physical presence and clearly explains steps for authorization. If an institution does not trigger the requirement to seek authorization due to physical presence, they must still send a letter notifying the state.

Missouri placed on its home page an image labeled “new requirements for distance education” which links to a document,  A Statement on Missouri’s Requirements for Out-of-state Public Institutions to Legally offer Postsecondary Distance Education or Correspondence Education in the State.  The one page document explains that out-of-state public institutions need to send a letter  “affirming their compliance with both regional accrediting standards and the MDHE Principles of Good Practice for Distance Learning and Web-Based Courses.”

New Mexico’s Higher Education Department previously anticipated changes to their legislation, but now those changes have been pushed to 2012.

Nebraska also has a letter specifically addressing distance education providers.  The letter clarifies that “Institutions offering strictly online courses or programs with no physical presence in Nebraska are not required to seek authorization.”

Nevada has a formfor distance education institutions to complete if they require a response back from the state, which must be signed, notarized, and mailed. Note, if there is no physical presence, an institution does not need to be licensed by the Commission.

Image of a target
States such as UT have recently published new regulations, making compliance a “moving target.” * AttributionNoncommercialShare Alike Some rights reserved

New Jersey’s Commission on Higher Education website highlights in yellow “College Licensure” and they have defined physical presence on the licensure page linked from the homepage.

New York’s Office of College and University Evaluation has a webpage which explicitly explains which institutions need to apply for authorization.

Ohio Board of Regents lists the status of Program Approval Requests from Public, Private and Out-of-State Institutions.

Oregon’s homepage of the Office of Degree Authorization has a letter to online institutions regarding revisions to their exemption review process. All institutions need to apply (see instructions and form) for either authorization or exemption.  They will provide a letter by July 1 stating that your application is in process.

Rhode Island has some information which is not current.  Aronda Rodgers is listed as the contact but “her email address is inactive.”  The current contact is Deanna Velletri, dvelletri@ribghe.org.  Guidelines for Proprietary schools are posted.

South Dakota has a webpage specifically regarding state approval for distance education explaining that the board of regents does not authorize postsecondary education programs and that the state does not have a process for doing so, however all institutions must be accredited.

Tennessee’s Higher Education Commission posted a letter in March addressing Distance Education Authorization Requirements in Tennessee. The letter, which is a model for other states, includes the agency’s interpretation of the state regulation language for physical presence and instructions for requesting a letter from the agency stating that the institution is exempt from authorization.

Utah’s regulations were updated May 25. According to the Utah Postsecondary Proprietary School Act, §13-34-105(1)(e), “…a school or institution accredited by a regional or national accrediting agency recognized by the United States Department of Education is exempt from registration with the Division.” A form will be available for applying for exemption. I was unable to find fees or forms for exemptions.  The fee could be up to $1,500 however specific fees were not found.

Virginia has posted a letter regarding physical presence.  It appears as if an institution providing online programs with no physical presence should not have to seek authorization, but the language is not easy to decipher.

Washington Higher Education Coordinating Board has a useful form to verify if an institution needs to seek authorization.  If there is no physical presence an institution likely doesn’t need to apply. 

I commend the state agencies that have developed resources for clarifying their processes and for making the information easily accessible.  We hope that doing so reduces their workload and yours.   As we are made aware of other revisions or new regulations we will update the WCET listserv.  We also anticipate the SHEEO/NCHEMS will be invaluable by providing specific information about the state regulations and requirements in a resource that will continually be updated.

Good luck to each of you whether you are seeking or granting authorization! As you become aware of changes and revisions please feel free to contact me.

Megan Raymond
Manager, Programs and Events
mraymond@wiche.edu

State Approval page:   http://wcet.wiche.edu/advance/state-approval
Twitter:  @wcet_info      State Approval Hashtag: #stateapp

Join WCET!  Support our work on this issue.

Categories
Uncategorized

Now is Not the Time to Relax (or Even to Panic)

Michael Goldstein and Greg Ferenbach represent Dow Lohnes, a Washington, DC firm with one of its specializations in higher education law.  They have been very helpful in interpreting the federal versions of the state authorization regulation.  After our post yesterday on the timeline, they thought it would be helpful to provide their reading on the timeline.

As evidenced from a number of posts, the issuance the Department of Education’s Second Dear Colleague Letter, dated April 20, 2011 (“DCL-2”) has resulted in a collective sigh of relief.  The Sword of Damocles, aka Federal enforcement of state requirements for the authorization of cross border e-learning, has been removed, at least for a few years.  The enforcement clock has been pushed back to July 1, 2014.  Have a nice summer.

But has it?  It is not correct to assume that the Department has agreed to a moratorium until July 1, 2014 on Federal enforcement of the requirement that institutions secure necessary state authorization for cross-border online enrollments.  (As an aside, no one talks much about this, but regardless of the Department of Education’s enforcement efforts, compliance with state law cannot be ignored, particularly as states become more sensitive to the issues.)

DCL-2 contains the following statement:

Clarification of Enforcement. With regard to the State authorization provisions at 34 C.F.R. § 600.9(c), the Department will not initiate any action to establish repayment liabilities or limit student eligibility for distance education activities undertaken before July 1,2014, so long as the institution is making good faith efforts to identify and obtain necessary State authorizations before that date.  (Emphasis added.)

DCL-2 goes on to describe examples of “good faith efforts” which are in fact very diffuse and seem to indicate that any reasonable effort intended in the end to secure compliance with state rules is sufficient.  And DCL-2 adds the following clarifying sentence, which appears to obviate the need to secure affirmative evidence that a state does not require authorization for the institution’s activities within its borders:

If a State has no applicable regulation or law, then no action on the part of the institution is required.

Panic Button Image
CC Attribution- Noncommercial Some rights reserved by TranceMist http://www.flickr.com/photos/trancemist/

However, a careful reading of the very next sentence calls into question the reality of the 2014 reprieve:

Where States are in the process of establishing new requirements or creating application procedures, institutions acting in good faith would be expected to seek authorization under the new requirements or procedures only after they are established.

The first clause and the insertion of the word “only” simply means that there is no requirement to seek approval where there are not yet procedures and requirements to follow.  That makes perfect sense.   But recasting the sentence to eliminate the situation where rules are not in effect yields the following:

[I]nstitutions acting in good faith would be expected to seek authorization under the new requirements or procedures * * * after they are established.

The obvious corollary is that where requirements and procedures are already established, compliance is expected.  Indeed, this sentence is followed by what can only be construed as an admonition:

However, the Department will review carefully instances where an institution may not be acting in good faith, such as where documents show an institution knew of a State requirement and willfully refused to comply with it.

In reality, it is only a minority of states whose requirements for the authorization of cross-border learning are in flux.  While it is clear that most do not regulate “pure” online activities, almost every state has a trigger, almost universally couched in the context of “physical presence,” that invokes its authorizing jurisdiction.  If a state has a clear requirement, and it posts it on its website, an institution that nonetheless fails to seek licensure has considerably less of a “good faith effort” safe harbor within which to reside.  And if a state notifies an institution of its requirements, the presumption of “good faith” is gone.  At that point, if an application is not in the works, the school is in violation.  Period.  And if that is the case, the student aid awarded to any students in the state where authorization should be secured is in jeopardy.  Second period.

It is precisely because the concept of “physical presence” is so unclear that the risk remains very real.  Indeed, a recent review by one state university system provides a long list of states:

that have replied to our (university’s) letter and indicated we do not need to do anything else if we do not meet the physical presence requirement. 

The inference is that for those states there is nothing more to be done.  But, to paraphrase, “It’s midnight: do you know where your physical presence is?”  Or, more precisely, do you know what activities constitute physical presence in which states?  Our research plainly demonstrates that state “presence” triggers are many and varied.  Are you aware that in one state local advertising constitutes physical presence that triggers licensure, in another having students work as student teachers or doing clinical internships, and in a third contracting with a local community college for library access?

So what on first blush has been seen as a reprieve into the relatively distant future is no such thing.  The Department is clearly recognizing the unsettled state of state regulation of cross-border online learning, and it is also clearly encouraging multi-state efforts to lower barriers and reduce duplication of effort.  These are all good things, and Secretary Ochoa is to be applauded for his responsiveness.  But DCL-2 does not roll back the enforcement of the state authorization rule where a state’s requirements are settled.  Indeed, whereas DCL-1 explicitly said the rule would not be enforced until July 1, 2012, there is no such absolute grace period articulated in DCL-2.  Perhaps the Department intended to include that benefit, but for now it just isn’t there.

To us, there are several take-aways, all of which are supported by the work being done by WCET and others:

  • The effort to get states to work together to create regional or – one might dream – a national system of common approval must proceed with all possible speed.
  • The rationalization and clear articulation of state requirements, rules and procedures must likewise proceed with all possible speed, and that information must be broadly available; the SHEEO effort is a superb way to fill this need.
  • Serious efforts must continue to secure reasonable regulatory requirements that do not unnecessarily hinder cross-border e-learning and do not prevent institutions from including in their programs the hybrid elements that are proving so important in terms of quality learning experiences.
  • Finally, institutions need to know the requirements of the states in which they enroll students in their online programs, and know the parameters of their own programs, so that they can determine where right now they need to begin the process of securing appropriate state authorization.

Not in 2014 or 2013, or even 2012.  Now.


Michael Goldstein
Michael Goldstein, Dow Lohnes pllc
Gregory Ferenbach
Gregory Ferenbach, Dow Lohnes pllc

Mr. Goldstein is Co-Practice Leader, Higher Education, with the Washington, DC law firm of Dow Lohnes pllc.  He is on the Advisory Panel for the SHEEO inventory of state requirements for cross-border online learning.  Mr.  Ferenbach is a Member of the firm and leads the state authorization practice within the Higher Education group.