This position is responsible for the configuration, maintenance, and day-to-day administration of the Salesforce application, working with leadership and users to change workflow and configurations and necessary. The Salesforce Developer will develop new solutions on the Salesforce platform, in alignment with an overall strategy of student recruitment, retention, and life cycle management. Products included in the Salesforce suite for which this position will be responsible for developing and maintaining include core Salesforce in the HEDA data model plus: -Pardot Plus - Plus, Custom Object Integration; Social Studio - (Success Plan, Publish, Listen and Engage, Automate); Lightening Sales Cloud, and Customer Community. The Salesforce Developer will write and implement APIs as necessary, and work to create appropriate structure, documentation, and codified workflow. This team member will develop and implement testing plans and work with stakeholders to create use cases.
Administer Salesforce, support current state across the life cycle while simultaneously improving workflow to meet new and emerging business requirements; write APIs as needed, recommend and implement configurations and Salesforce plugins as necessary. (35%)
Envision, advise on, and implement coherent business processes across non-credit and for-credit online and in-person programming for Digital and Continuing Education. Configure workflow. Create testing plans and direct testing, reporting, and QA. (25%)
Work with diverse sets of stakeholders to implement the full range of Salesforce products with the HEDA data model to automate interactions and communications. Create reports and dashboards for the team to action on in support of student recruitment, retention and success. (20%)
Support the professional development of other team members in increasing Salesforce-related skill sets. Maintain high-level currency related to Salesforce and associated technologies. Suggest new technologies for implementation related to CRM or automation. Other duties as assigned. (20%)
Bachelor's degree and three years of hands-on administrator experience with Salesforce building applications.
- Experience with Pardot
- Proven ability to translate business logic into the Salesforce HEDA model
- Proven ability to create and implement testing plans
- Ability to make decisions and recommendations on projects, work as a member of a team in a functionally matrixed environment
- Five or more years of experience.
- Experience with writing APIs with Slate
- Experience with other programming languages
Special or Physical Qualifications
Evening and weekend hours sometimes required.