The enrollment concierge reports to the Assistant Director for Learner Experience. This position plays a critical role in the recruitment and application processes for prospective online learners, serving as the initial point-of-contact for learners in fully online programs. The enrollment concierge must be familiar with successful marketing practices, processing a naturally enthusiastic and persuasive manner to successfully recruit online learners. The enrollment concierge will work closely with online program managers, University admissions offices, and critical University faculty and staff to recruit and admit a robust, diverse pool of applicants to online degree programs. The role is highly collaborative with both the marketing team and the Learning Concierge team to effectively support the prospect and student life cycle. The Enrollment Concierge will support enrollment goals by meeting daily outreach metrics and by investigating the learner's needs and match that to the offers online at LSU.
- (60%) As the first line of contact for prospective students, recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms). Ensure that targeted response times and accuracy guidelines are consistently met via a multi-channel approach. Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students. Coordinate with admissions and enrollments teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Learner Concierges, and other applicable departments. Communicates constantly with prospects and constituent departments to ensure application, admission and enrollment of qualified learners.
- (30%) Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems. Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs / student pathways.
- (10%) Participates in continual professional development, working to ensure high levels of customer service excellence.
Bachelor's degree, Valid Driver’s License and 3 years of professional experience in recruitment, sales, customer service or related field
5 years of professional experience in recruitment, sales, customer service or related field.
Specific Experience in higher education or admissions and/or online learning and/or the ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds is preferred.
Special or Physical Qualifications
Must be willing to travel and work nights/weekends, especially during peak seasons. Due to the nature of this position's responsibilities, this position shall be subject to drug/alcohol testing in accordance with University Policy Statement 67.