Workforce Planning and Analysis Manager

Institution
Arizona State University EdPlus
Job Description

EdPlus at ASU is currently seeking a motivated and strategic Workforce Planning and Analysis Manager to join our high-performing team. The Workforce Planning and Analysis Manager will play a key role in shaping and implementing our strategic workforce planning and analytics solutions across our engaging, innovative contact center. This role will analyze and forecast interaction volumes, determine staff requirements, develop schedules, and monitor real-time performance to optimize employee productivity and engagement to improve the student experience.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND five (5) years of related administrative experience, which includes three (3) years of supervisory experience; OR, Nine (9) years of related administrative experience, which includes three (3) years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Application Deadline
2/21/20, 3pm Arizona time
Date Posted