The Academic Technology Application Administrator position is responsible for the day-to-day delivery, support, and maintenance of the tools offered by the Academic Technology Applications and Design (ATAD) group, including the campus learning management system (LMS), third-party integrations within the LMS, and other standalone applications that facilitate and support teaching and learning across the campus. You'll resolve or escalate cases that cannot be resolved by the IT Service Center, by the Learning Technology Consultants (LTCs), or by others who provide similar support outside of the Office of Information Technology (OIT). You will also liaise with internal stakeholders and vendors in support of the applications supported by the program, and contribute to the ongoing effort to improve the services offered by the ATAD team by identifying, planning, implementing, and evaluating improvements.
- A bachelor's degree from an accredited institution or a combination of education and/or related experience may be substituted for the degree on a year for year basis.
- Two years of professional experience in technical support and/or technical training in higher education, one year of which must be in support of online learning environments such as the campus learning management system, Canvas.