Sr. UX Writer

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Want to know more about working at EdPlus? Click here!

Job Summary and Minimum Qualifications:

We’re seeking a talented and passionate Sr. UX Writer with a deep understanding of UX and content design best practices to partner on user experience strategy across a variety of high-impact projects. In this role, you’ll focus on using content and UX strategy to improve the student journey across ASU Online as well multiple enterprise products including the undergraduate application, transfer tools, corporate partnerships and more. You’ll partner with other content leaders, design, UX research, product management, development, project management and more to drive short-term and long-term ideation for the product roadmap. The successful candidate will play a crucial role in fostering deep collaboration across EdPlus and the ASU ecosystem ensuring both business goals and user needs are met.

Essential Duties

• Write clear, consistent and engaging copy that guides learners through dashboards, websites and other digital experiences or products.
• Partner with content design leadership to lead content and content strategy across multiple projects at once.
• Advocate for content and content best practices across all projects and products.
• Conduct competitive research and create actionable plans for improving the content and user experience.
• Use data and research to inform your writing, develop content strategies and evaluate content’s impact.
• Develop and refine new processes, engage in UX research and advocate for UX integration into projects with stakeholders unfamiliar with UX teams and practices.
• Collaborate with diverse stakeholders across EdPlus and ASU by building and maintaining relationships, and working creatively to meet stakeholder needs while achieving business and UX goals.
• Embrace the complexity of enterprise projects within the ASU infrastructure. A successful candidate possesses a willingness to embrace change and continuously learn in a fast-paced, evolving environment.
• Analyze and edit existing content for brand standards, accuracy and optimization opportunities.
• Maintain and document evolving content, brand and tone standards across products.
• Take responsibility for fostering culture, advancing our values and championing engagement in all its forms.
• Assume or coordinate other duties or projects as assigned or directed.

Minimum Qualifications
Bachelor’s degree in a communication field, or in a related social science field AND five years experience in scientific or technical writing, editing, or editorial research; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.