Director of Online Student Experience

Institute Details

Position Description


  • Institute Name : University of Nevada Las Vegas

Director of Online Student Experience, UNLV Online Education/University of Nevada, Las Vegas

Maryland Parkway Campus

The Office of Online Education welcomes applications for the Director, Online Student Experience.  This position is responsible for the leadership, implementation, and oversight of the online student experience with a primary emphasis on supporting online learners in fully online degree programs and other students enrolling in online/hybrid course modalities. Primary responsibilities include providing work direction and management to the Online Student Support Specialists, developing and enhancing the execution of both ongoing and ad hoc campaigns (onboarding/matriculation, advising, retention, progression, referral, connection to resources, completion) in the Salesforce platform (Rebel Success Hub), equity-focused assessment and analysis of online student success initiatives, design and implementation of proactive student outreach and other programming that is geared toward fostering a sense of belongingness. This role leads multiple complex success and retention-related initiatives for UNLV, NSHE, professional association and/or accreditation agencies. The director of online student experience serves as an expert voice in advancing online student-centered and equity-minded programs, practices, and strategies across all aspects of the student experience and ensures that students who enter UNLV have the opportunity to succeed through focused, intentional, cross-disciplinary academic programs, and interventions.

Minimum Qualifications

This position requires a Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 3-5 years of experience working in student affairs or student services in higher education, and 1-3 years of supervisory and management experience. Credentials must be obtained prior to the start date.

Review of applications begins on April 1, 2024.

Director of Online Student Experience, UNLV Online Education – Instructional Design [R0141475]