Instructional Design and Technology Support Associate

Job Summary

Assists faculty in developing technology-enhanced courses using a variety of instructional technologies, researches and learns how to use new instructional technologies, and designs instructional solutions according to instructional needs. Participates in the design and delivery of faculty development programs to educate faculty in the use of a variety of instructional technologies.

Provides Level 1 troubleshooting support for faculty and students who have issues using a variety of instructional technologies, and devises workarounds as needed.

Minimum Qualifications

• A Master’s degree in Instructional Technology, Educational Technology, Education, or a related area of study.
• At least two years of instructional design, online teaching, or training experience preferred.
• A working knowledge of Canvas is highly preferred.
• Experience using AI technologies is preferred.
• Proficient in Windows, Word, Excel, PowerPoint, Google Suite software and Zoom.
• Committed to work excellence and passionate about giving quality service to the campus community.
• A goal-oriented individual, who is self-motivated, diligent, solution-oriented rather than problem-centered, and exhibits a high energy level.
• The ability to work independently and collaboratively within a team, negotiate, and deliver projects according to established timelines.
• Practices attentive and active listening, has the patience to hear people out, and can accurately restate the opinions of others even when he/she disagrees.
• Strong written and oral communication skills.
• Personally committed to continuous self-improvement, understands that different situations call for a variety of skills and approaches, and works to deploy strengths and offset weaknesses or limits.
• Maintains confidentiality.
• Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU’s Community Life Covenant.
• The job offer is contingent on a clear background check.

Physical Requirements

• Work is primarily sedentary and requires sitting for extended periods of time.
• Use of computer equipment: computer keyboard, mouse, and monitor.
• Vision to read documents, e-mail and other correspondence, and reports on paper and computer monitor.
• Ability to communicate effectively with others in person and by phone.
• Will also stand, stoop, push, pull, and lift up to 10 pounds throughout the day.