×
Policy to Practice Virtual Summit: Frequently Asked Questions
We hope these FAQs are helpful to your user experience during the Summit. Please contact us if you need further assistance.
General Questions
When will I receive my virtual login information?
A welcome email with information related to the virtual Attendee Hub will be sent to registered attendees by February 19. If you register on/after February 19, this information will be included in your confirmation email.
Where do I log in?
Cvent Virtual Attendee Hub. You will be asked to enter your name and email that you registered with. A verification code will be sent to your email; please check your junk/spam folders if it does not arrive in your inbox. If you provided your mobile number during registration, the code will also be sent to that number. The verification code is valid for 24 hours unless you change browsers/devices.
What are the different Attendee Hub features?
See the guide to Participating in Sessions on the Attendee Hub Website for more information. Please note that we are not using all the features listed in the guide. We will be using collaborative sessions, which open Zoom in a new window.
What time zone is listed for session times?
The event website is listed in Eastern Standard Time. Once you log in to the Attendee Hub, the schedule should adapt to the time zone of your browser.
Communications & Networking
Why am I not receiving event emails and reminders?
If you are not receiving our emails and have confirmed they are not in your junk/spam folder, you may have opted out of event emails following registration or had a typo in your email address. Please contact knawrocki@wiche.edu for assistance.
What is the social media hashtag?
#PolicytoPracticeSummit is the hashtag for posting on LinkedIn. Quality Matters and WCET do not utilize X for posting.
How do I see who else is registered and connect with other attendees?
In the Attendees tab on the top menu, you can find a list of attendees who have opted in to the directory. You can search for a name and then click “Send message.” You can also use the chat bubble icon in the top menu to search for someone and start a conversation.
How do I opt in/out of networking within the platform?
You can update your visibility preferences on your attendee profile.
Session Information
Why don’t I see a link to join the session?
A “Join Session” button will appear 5 minutes before the session begins.
Where can I see the list of speakers?
You can see speakers here; their profiles are also linked in their session.
Are captions available?
AI captioning is available via Zoom.
Where do I access recorded sessions and slides?
Under All Sessions, find the session using the search feature or scrolling through the schedule. Relevant slides and resources will be added to the Session Content area. Once recordings are available, they will be posted to the session and the On Demand Catalogue.
Technical Assistance
Issues Logging into the Attendee Website
- If you are not receiving your verification code to log in, check your spam and/or junk folders for the email. Contact wcetinfo@wiche.edu for additional assistance with your verification code.
- If you receive an error message when logging in, please try an incognito/private browser window; ad blockers or VPNs may cause an error.
Accessing Sessions
To view all available sessions, select “All Sessions” from the navigation menu at the top of any page. The “Join Session” button will appear on this page five minutes before a session’s scheduled start time. Select the button to join the session.
Want to view sessions you weren’t able to attend? Or watch a session again? Session recordings will be available within two hours of a session’s scheduled end time. To access a recording, select a session title and then select the “Replay” button. Session recordings will be available for 90 days.
If you have trouble accessing a session, please:
- Make sure you are not connected to a VPN
- Check for Zoom updates
- Check for browser updates — Cvent recommends using Chrome or Firefox
Still can’t connect? Contact wcetinfo@wiche.edu, and we will try to assist you.
Using Zoom
When you select “Join Session,” you will be prompted to join the session in Zoom by launching the app or through your web browser.
- Zoom can be accessed through a web browser, desktop application or mobile application.
- If accessing through a mobile device, download and install the Zoom application prior to the online conference.
- Your video and microphone will not be active when you join the session. You can participate by using the chat button (talk bubble icon) located in the toolbar at the bottom of the screen to engage with other participants.
- Adjust the size of the presentation window by selecting the four arrows at the top right of the screen. Exit full screen by selecting the “Exit Full Screen” button at the top of the screen.
- Leave the session at any time by selecting the “Leave” button in the lower right of the screen.
- Join an alternate session by selecting the red “Leave” button in the bottom right. Choose a new session from the schedule, then select the “Join Session” button on that session page.
Accessing Captioning During the Presentation
- AI captioning is available via Zoom.
- Closed captions can be accessed by selecting the “Closed Caption” button in the Zoom toolbar. Once enabled, captions will appear in the bottom middle of the screen.
Issues with Zoom Audio
- Check your audio settings by selecting “Audio Settings” in the lower right of the screen.
- Try logging out of Zoom and logging back in. You might also need to reboot your computer.
- If your issue persists, refer to Zoom technical support.
Internet & Connection Issues in Zoom
- If the presenter experiences connection issues, please be patient. The room host will guide the discussion until the presenter can continue.
- If you lose Internet connection, reboot your router. All sessions will be recorded and available for 90 days. You may be able to access the session later if necessary.
Other Helpful Tips: