WCET Virtual Summit: Frequently Asked Questions

We hope these FAQs are helpful to your user experience during the virtual Summit. Please contact us if you need further assistance.

Virtual Event Platform

When will I receive my virtual login information?

A welcome email with information related to the virtual Attendee Hub will be sent to registered attendees by February 20. If you register after February 20, this information will be included in your confirmation email.

Where do I log in? 

Cvent Virtual Attendee Hub or the Cvent Events mobile app; if on the app, look for the WCET 2025 Virtual Summit.

You will be asked to enter your name and email that you registered with. A verification code will be sent to your email; please check your junk/spam folders if it does not arrive in your inbox. If you provided your mobile number during registration, the code will also be sent to that number. The verification code is valid for 24 hours unless you change browsers/devices.

If you opted out of event emails, please contact knawrocki@wiche.edu to opt back in.

What are the different Attendee Hub features?

See the guide to Participating in Sessions on the Cvent Attendee Hub Website for more information. Please note that we are not using all the features listed in the guide. If you are attending on the app, many of the features are the same, but the session chat is not available on mobile.

Which browser do you recommend?

The Attendee Hub website is compatible with the latest versions of Chrome, Firefox, Safari, and Microsoft Edge.

Who do I contact for technical assistance?

For issues with video streaming, try this help article first. For technical assistance or login issues, email wcetinfo@wiche.edu. If you receive an error message logging in, please try an incognito/private browser window; ad blockers or VPNs may cause an error.

Communications & Networking

Why am I not receiving event emails and reminders?

If you are not receiving our emails and have confirmed they are not in your junk/spam folder, you may have opted out of event emails following registration or had a typo in your email address. Please contact knawrocki@wiche.edu for assistance.

How do I see who else is registered?

You can find a list of attendees in Attendee Hub.

How do I connect with other attendees?

In Attendee Hub, navigate to the Attendees tab to search for a name and then click “Send message.” You can also use the chat bubble icon in the top menu to start a conversation.

How do I opt in/out of networking within the platform?

You can update your visibility preferences on your Attendee Hub profile.

Session Information

Why don’t I see a link to join the session?

A “Join Session” button will appear 5 minutes before the session begins.

Where can I see the list of speakers?

You can see speaker profiles or on each session page in Attendee Hub.

What time zone is listed for session times?

The program on the event website is listed in Mountain Standard Time. Once you log in to Attendee Hub, the schedule should adapt to the time zone of your browser.

Are captions available?

We are using Wordly AI captioning during the live sessions. You will see a “CC” icon on the right side of the session page. The on-demand videos on February 27th will not have captioning, but we will add this as soon as possible following the Summit.

Where do I access recorded sessions and slides?

An on-demand section will appear under the Schedule tab for available videos. The session page will house any slides or resources available, and a replay button will display on the session page when a video is available to view.