A few months ago, we were thrilled to welcome Barry Briggs, one of our interns at WCET and Every Learner Everywhere, as a guest author for a great post about Minority Serving Institutions. Today, we are excited to have Barry back on Frontiers to share his research on the impacts of quality digital learning. This work focuses on how Hispanic Serving Institutions create nurturing digital learning environments that enhance student success by showing care, honoring culture, and fostering a sense of community.
Barry has recently completed his internship with us, and we send him our best wishes for his future endeavors. Thank you once again, Barry!
Enjoy the read, Lindsey Downs, WCET
In recent years, the shift to digital learning has brought numerous challenges and opportunities for educational institutions, particularly Hispanic-Serving Institutions (HSIs). While the transition to online education has enabled greater accessibility, it has also highlighted the need for a nurturing and caring environment that caters to the unique needs of Hispanic students. Now, more than ever, there is a call for education that caters to the culturally diverse audiences institutions aspire to reach. In education, there should be no one-size-fits-all.
Why is this Important?
Creating a nurturing and caring environment in digital learning is essential for several reasons:
cultural responsiveness,
student engagement, and,
retention and success.
Hispanic students often come from diverse cultural backgrounds which influences their educational experiences.
Showing Care in a Virtual World
A more nurturing environment acknowledges and respects these cultural differences, promoting a sense of belonging. As a result, nurtured students are often more engaged and more likely to succeed. A caring environment that prioritizes student well-being and support fosters higher levels of engagement. Students who feel supported and valued are more likely to persist and succeed in their studies. This is particularly crucial for HSIs, where retention rates can be a significant concern.
As Michelle Pacansky-Brock argues, one of the most effective ways to create a nurturing environment is by humanizing online education. Instructors can achieve this by creating personal connections, such as using personalized video messages to introduce themselves, sharing their backgrounds, and expressing their commitment to student success. Dr. Luke Dowden, Chief Online Learning Officer at Alamo Colleges, advises these messages should be authentic. Authenticity helps develop that personal connection between faculty and students and shows students the life the faculty member leads.
For example, in recorded or live videos, allow pets and children to be heard in the background. I agree that the more authentic a professor is in the digital space, the more relatable they are to their distance-learning students. Professors should be accessible by maintaining regular virtual office hours and encouraging students to reach out with questions or concerns can make a significant difference. Sharing personal stories that relate course content to real-life experiences, including the instructor’s own, helps students see the relevance of their studies and builds a personal connection.
Consider the Impact of Culture
Culturally responsive teaching acknowledges and incorporates students’ cultural references in all aspects of learning. It creates an ecosystem of care and respect for the different cultures blended within the classroom. Instructors can enhance the course by integrating diverse content, such as perspectives and examples that reflect the experiences of Hispanic communities. Place value on students’ experiences by creating assignments that encourage them to learn more about their cultural backgrounds This helps bridge the gap between the world of education and everyday life experiences. It is time that we move past just celebrating cultural heritage by recognizing and celebrating cultural events, days, and traditions relevant to Hispanic students. Although this acknowledgment fosters a sense of pride and belonging, it mitigates the importance of these students to just certain holidays rather than creating a space at the table for their culture in its totality. Traditional celebrations have the potential to “othering” Hispanic students, further making them feel like they don’t belong in online higher educational learning when it is the only aspect of culture that is celebrated.
Creating a Sense of Community
Creating a sense of community in a digital space can be challenging, but it is crucial for a nurturing environment. Implementing peer mentoring programs provides students with guidance and support from their peers, which helps new students navigate the challenges of digital learning. Facilitating the formation of virtual study groups where students can collaborate, share resources, and support each other academically fosters a sense of community. Dr. Jory Hadsell, Vice Chancellor of Foothill-De Anza Community College District, relates that he has seen some students who would often take online classes together so that they could keep the virtual comradery going for as long as possible.
Building on this foundation of community, access to support services is vital for student success in digital learning. Institutions should ensure that online Hispanic learners can access academic advising by offering virtual academic advising sessions to help them plan their courses and address any academic challenges. Institutions should also provide access to virtual counseling services and mental health resources to support students’ emotional and mental health, guaranteeing that all learners have access to reliable emotional support. This is another way to foster that sense of belonging and care students need to persevere in their programs.
Continuous Feedback
To further enhance this nurturing environment, continuous improvement is essential. Solicit regular feedback from online Hispanic learners to understand their needs and make necessary adjustments. This can be achieved through surveys, one-on-one Zoom calls, and questionnaires to gather feedback on the effectiveness of teaching methods, course content, and support services.
Encouraging students to share their concerns and suggestions through open communication channels, such as virtual office hours or anonymous suggestion boxes, helps maintain open lines of communication. Acting on the feedback received to make tangible improvements in the learning environment demonstrates a commitment to online Hispanic students’ success.
Fostering a nurturing and caring environment for digital learning at Hispanic-Serving Institutions is crucial for the success and well-being of Hispanic students. By humanizing online education, embracing culturally responsive teaching, building a strong virtual community, providing comprehensive support services, and continuously seeking feedback, educators can create an environment where all students feel valued, supported, and empowered to succeed. As we continue to navigate the evolving landscape of digital learning, these strategies will help HSIs effectively serve their student community.
In the last month, you may have seen a flurry of articles indicating the demise of the Federal regulatory landscape as we know it. This is due to a recent U.S. Supreme Court decision in Loper Bright Enterprises vs. Raimondo and Relentless Inc. v. Department of Commerce. Many articles argue that the sky is falling on the development of federal regulations. The word “chaos” has been used by multiple colleagues with smart minds. Truthfully, it could be several years before we actually see the impact of the court’s decision on administrative rules due to eliminating the 40-year-old precedent colloquially called the “Chevron Deference.” As we will explain, you can anticipate that courts, Congress, and administrative agencies will react and forge a path forward in light of the new decision.
There are deep legal nuances addressed in the court’s opinions, but in this post, we will focus on the information you need to understand the case and its potential impact on recent and future Federal regulations, specifically those addressing distance education.
If you take nothing else away from today’s blog post, understand that no Federal regulations were immediately overturned by this ruling. There will be legal challenges to existing Federal regulations in the future, but rules are the rules until they aren’t. We will keep you posted on court challenges as these recent opinions will likely affect many areas of life in the United States, including our work to comply with U.S. Department of Education regulations.
The Background
Chevron Deference
Congress delegates regulatory functions through statute to administrative agencies. The agency must interpret its authority within the limits provided by Congress. On occasion, regulations are challenged via lawsuit as exceeding statutory authority.
In 1984, when reviewing Environmental Protection Agency regulations, the U.S. Supreme Court created a new doctrine for interpretation of statutory authority in its opinion in Chevron U.S.A. Inc. v. Natural Resources Defense Council.
Under this doctrine, courts would defer to an executive agency when the statute was either silent or ambiguous in its interpretation, or there could be multiple reasonable interpretations. After the 1984 ruling, the “Chevron Doctrine” (which spawns the Chevron Deference) became the standing case law used by the courts.
It was noted in the Loper Bright Enterprises majority opinion and in other recent articles that the Supreme Court, since 2016, has moved away from the Chevron Deference in favor of other interpretive principles. In other words, the Supreme Court has downplayed the impact of overturning this doctrine by maintaining that since 2016, the court has not been giving deference to an agency’s interpretation of a statute and has instead used other methods to determine Congress’ meaning of a statute.
What about the Administrative Procedure Act (APA)?
If the issues around the Chevron Deference and Loper Bright Enterprises weren’t complicated enough, we must also consider the Administrative Procedure Act. The APA is a Federal statutory law created by Congress in 1946 that provides specific steps that Federal agencies must follow to develop and issue regulations. We often reference the APA when the U.S. Department of Education initiates negotiated rulemaking. In addition to directing that the agency must provide transparency through the release of notifications and opportunities for public comment, the APA also directs that federal courts decide all relevant questions of law arising from challenges to the agency’s regulations. In fact, the APA states that the courts should apply “independent judgment” to determine if an agency exceeded its authority.
Loper Bright Enterprises (2024) – The Ruling about Chevron Deference
Majority Opinion
The Loper Bright Enterprises vs. Raimondo and Relentless Inc. v. Department of Commerce concluded with a 6-3 decision. Chief Justice Roberts in writing for the majority opinion, indicated that the legal question was whether the Chevron Doctrine, the deference to agency interpretation established in a 1984 court opinion, should be overruled or clarified.
The court held that Chevron is overruled, ruling thatthe Chevron Doctrine conflicts with the APA. The opinion states that the APA was enacted by Congress as a check on administrators who may act beyond what was contemplated in legislation. Specifically, the opinion cites the applicable statute, 5 U.S.C. 706, stating that the APA specifies that the courts, not agencies, will decide “all relevant questions of law” arising from the review of an agency’s action.
It is important to note that the opinion states that in overruling Chevron the court does not call into question prior cases that relied upon Chevron. This means that decisions in previous cases that relied on the Chevron Deference are still lawful and in effect despite the court’s change in interpretive methodology.
Corner Post (2024) — The Under-the-Radar Ruling that Also Matters
Statute of Limitations
Several days after the Looper Bright Enterprise ruling, the court issued a ruling in Corner Post, Inc. v Board of Governors of the Federal Reserve System that deals with how the statute of limitations for challenging regulations should be calculated. Federal Statute, 28 U. S. C. §2401(a), directs that there is a time limit for a plaintiff to bring a civil claim against the United States. The legal challenge must be filed “within six years after the right of action first accrues.”
So, does the clock start ticking for those six years? Corner Post states that the six-year clock starts when the party is injured rather than the long-time practice of starting the clock when a regulation becomes final.
The majority opinion explained that they applied a long-standing legal principle, the traditional accrual rule, to determine when the injury came into existence for the statute of limitations to start. The court will look to when a particular plaintiff has cause of action or injury. The court said they rejected a special definition for purposes of regulatory review for failing to follow the APA.
What might this mean for higher education? Now that the statute of limitations has effectively been expanded to the time of injury rather than the time the regulation was released as final, we believe we will see court challenges increase in the years to come. In the Corner Post case, the business did not even exist when the six-year limit was reached. In this ruling, the Court declared that they can still claim injury and challenge the rule.
It is only logical that expanding the view of the start time for the statute of limitations to be the time of injury will cause court challenges to regulations to increase in the years to come. Long-standing higher education regulations may come under review. This could have massive implications and we are not sure why it has not received more attention from the general and higher education press.
Concurring and Dissenting Opinions Provide More Context
Concurring opinions (when the justice(s) agree with the majority but add different legal principles) and dissenting opinions (when justice(s) disagree and have different interpretations of the law) are sometimes useful for understanding additional context and implications of the majority opinion. For more on the concurring and dissenting opinions for Loper Bright Enterprises and Corner Post, you may go to the “Postscript” section at the end of this post.
What Happens Next?
That is a good question! The Loper Bright Enterprises case has been sent back to the lower courts to re-litigate and review the statutory authority of the agency, but without the use of the Chevron Deference. How the courts will interpret the agency’s authority remains to be seen.
Additionally, the Corner Post case appears to offer an opportunity for significant expansion of eligible plaintiffs to challenge regulations. These challenges could include regulations that are decades old if there is a particular plaintiff who did not encounter an injury until many years later and is within the statute of limitations.
Moving Forward, We Could See the Following from Congress, Courts, and The Administrative Agencies.
Congress
Congress sits in a prime position to mitigate the negative outcomes of these decisions. The concern about the influx of court challenges to regulations may pressure Congress to act. It is within Congress’ authority to amend the APA.
Relying on Congress indeed feels largely unlikely given its slow movement over the last many years. Policy analysts, including our colleagues at the American Council on Education (ACE), have long shared that the failure of Congress to act in a timely manner has caused the U.S. Department of Education to fill the gap with regulations. Some have described the Department’s heavy hand in regulation development as “legislating by agency action.” Jon Fansmith, Senior Vice President for Government and National Engagement at ACE wrote in his opinion essay in Inside Higher Ed, that it is laughable that Congress “will become models of efficient, detail-oriented legislative action.” The regulation developments may seem like a Band-Aid approach, but they have arguably been necessary considering the evolution of higher education since the last reauthorization of the Higher Education Act in 2008.
In amendments to or in the development of new statutes, Congress should consider that they have been placed on notice to develop less ambiguous statutory language, update outdated statutes, and/or, more specifically, address the subject matter expertise of the administrative agencies. Congress could even amend the existing federal statutes to specifically address the statute of limitations and agency authority in developing regulations. Is that a Pollyanna thought? Maybe, but one can hope.
Courts
We will need to watch future federal court decisions to see how the courts interpret and analyze statutory authority. We will need to be prepared for the likelihood that the different circuit courts may apply different interpretations of statutory authority. This would mean that we might not have uniform application of Federal regulations across states, which gets very exciting for institutions operating across state lines. It’s possible that the courts might still take into account an agency’s expertise in the interpretation of statute. If that happens, perhaps the expertise of the agency could still influence the interpretation of statute and the development of regulations.
What we are likely not to see, however, is any variation in the interpretation and application of Corner Post. The interpretation of that ruling is very clear, and, as a result, there will be the possibility that regulations that we believed to be beyond the statute of limitations and set in stone could be litigated.
It’s also important to note that legal challenges to regulations are not likely to be specific to only certain administrative agencies. Expect challenges to regulations developed by a wide range of agencies and not just the Department of Education.
It is worth noting that some policy analysts do not believe that these two decisions will create chaos or generate any great significant changes to the regulatory landscape. As shared by Inside Higher Ed,referring to the opinion of Jason Delisle, a nonresident senior policy fellow at the Urban Institute’s Center on Education Data and Policy, the Chevron Deference has not been consistently applied in the courts and the Supreme Court has not relied on it since 2016. As a result, there may be less significance to this decision.
An additional complication involves the invitation for massive growth in court challenges that these decisions (and several others by this Court) invite to be filed. If the rush to sue becomes real, the Federal Courts could become equally as bogged down as Congress.
Administrative Agencies
Generally speaking, there are two areas in which agencies are affected. First, agency regulations could be subject to review if there is a plaintiff with a cause of action that has not exceeded the statute of limitations. Moving forward, the agency also will not have a thumb on the interpretation scale since courts will not be required to defer to the agency’s interpretation of its statutory authority to create regulations. It will still be important for the agency to continue to prepare its interpretation for consideration by the court, but the court will not be required to accept it. Second, when developing new regulations, agencies should be abundantly clear in expressing their statutory authority lest they find their regulations overturned by the courts.
How Do These Court Opinions Affect Higher Education and Distance Education?
U.S. Department of Education regulations are ripe for legal challenges. The ranking member of the U.S. Senate Committee on Health, Education, Labor, and Pensions (HELP), Bill Cassidy, prepared a letter to Secretary Cardona seeking answers from the Secretary by Friday, July 19, as to the possible impact of the overturned Chevron Deference on the Department. The letter expresses that the Loper Bright Enterprise decision is an opportunity for agencies to re-examine their roles relative to Congress.
The letter expressed concern about whether the Department would adopt and faithfully implement the new decision and provided a list of examples for which he maintains that the Department acted without authorization from Congress and “has flagrantly and repeatedly violated the law.” The questions submitted to Secretary Cardona very pointedly ask how the Department will change its processes and obtain greater involvement from Congress to address policy issues.
Several policy analysts have predicted regulatory areas that are ripe for a legal challenge.
The Center for American Progress (CAP) predicts that in addition to Student Debt Relief, Financial Value Transparency and Gainful Employment as well as Borrower Defense to Repayment may also be challenged. Our colleague Phil Hill with the On EdTech Newsletter shared his perspective that it is less likely that the Department can produce rules or guidance addressing Third Party Servicers and other distance education-related rules from this year’s negotiated rulemaking. And Jon Fansmith of ACE shared similar predictions of ripe issue areas, adding Title IX and pending regulations on state authorization and website accessibility that he believes “will face new, heightened scrutiny.”
These viewpoints signal the appetite for legal challenges to the Department’s actions.
What Should Institutions Do?
The best thing for institutions to do is this: not jump to conclusions.
As previously stated, rules remain the rules until they are no longer rules. Compliance with existing rules is critical. We will notify you as changes occur.
The process of legal challenges to existing regulations will take time. It will take time for courts, agencies, and attorneys to determine a path to successfully challenge regulations, and at this time, that path is not entirely clear. There is potential for legal challenges, but it is unclear the influence the Department will have in expressing its statutory authority. We can expect that the development of new regulations “should” include a stronger emphasis on the Department’s authority to develop regulations.
This is just the first review from SAN and WCET on the impact of the court decisions. We will likely be following the aftermath of these new decisions for the next several years. Stay tuned as we share the next steps by courts, Congress, administrative agencies, and attorneys to untangle the short and long-term effects of Loper Bright Enterprises and Corner Post.
~ Cheryl, Russ, and Van
Cheryl Dowd
Senior Director, State Authorization Network & WCET Policy Innovations
Russ Poulin
Executive Director, WCET Vice President for Technology-Enhanced Education, WICHE
Van Davis
Chief Strategy Officer, WCET
Postscript – A Deeper Look at Concurring and Dissenting Opinions
Loper Bright Enterprises
Concurring opinionswere provided by Justice Thomas and Justice Gorsuch to support the majority opinion while further addressing the issues of the Constitution’s separation of powers and the understanding of the common law principle of stare decisis (legal precedent).
The dissenting opinion, written by Justice Kagan also on behalf of Justice Sotomayor and Justice Jackson, indicated the belief that Congress understands that there could be ambiguities and would prefer interpretation by the responsible agency and not the court. The primary concern raised in the dissenting opinion is that agencies have expertise in these administrative areas, courts do not. The agencies were charged by Congress with administering the statute and therefore best positioned to address an ambiguity or gap if after all normal interpretive tools, the court cannot determine Congress’ intent.
Justice Kagan maintains that the statutory conflict with the APA is “generally indeterminate” indicating that the APA did not prescribe any standard of review for construing statutes. Additionally, the court maintains its authority by a determination of whether the agency “construed (the statute it administers) reasonably.”
The dissenting opinion states that Congress often passes statutes that contain ambiguities and gaps that could be considered intentional by Congress, believing that the regulatory experts are in a better position to fill the gaps. The argument was made that when considering the role of the administrative agency Congress deems them expert, experienced, and politically accountable. Congress confers on the agency the authority to develop rules that implement the statute that is subject to ambiguity or gap.
Corner Post
The concurring opinions provided by Justice Barrett and Justice Kavanaugh support the majority opinion that a claim brought under the Administrative Procedures Act “accrues” (i.e. starts) when the plaintiff is injured by the agency rule. Justice Barrett’s argument relies on previous case law to indicate that a litigant cannot bring an APA claim unless and until they suffer an injury. She argues that if the current statute is a poor fit for modern APA litigation, then Congress must create the solution to enact a specific statute of limitations for claims brought based upon the APA. Justice Kavanaugh argues that he believes it is a critical point that the plaintiff can obtain relief from the case only because the APA in federal statute, 5 U.S. Code 706, authorizes the court to hold unlawful and set aside regulations.
The dissenting opinion, provided by Justice Jackson, who wrote the dissenting opinion to include Justice Sotomayor and Justice Kagan, maintained that there is a hazard when the court determines for all purposes when the cause of action first accrues. Additionally, the dissenting opinion raised their concern of manipulation by decades-old trade groups finding a plaintiff new to the regulations to achieve the requirement of the particular plaintiff with a cause of action filing a challenge within the six-year statute of limitations.
Today, we are delighted to feature a guest post by an esteemed author who has been at the forefront of tracking online, hybrid, and technology-supported learning trends in Canada. Since 2019, Nicole Johnson, Executive Director of the Canadian Digital Learning Research Association, has worked to provide valuable insights into the evolving landscape of higher education in Canada. In this post, Nicole delves into the key findings from the CDLRA’s recently published 2023 Pan-Canadian Report – thank you Nicole for sharing these results with us!
Enjoy the read,
Lindsey Downs, WCET
In 2019, nearly five years ago, I began working with the Canadian Digital Learning Research Association (CDLRA) to track online, hybrid, and technology-supported learning trends at higher education institutions across Canada. A lot has happened since then, and the higher education landscape has shifted profoundly. Several noteworthy trends that have emerged in the Canadian higher education landscape are hybrid learning and flexibility, the use of generative artificial intelligence (GenAI), and issues related to student readiness and faculty competencies for teaching in digital contexts.
Drawing upon the findings of the CDLRA’s recently published 2023 Pan-Canadian Report (Johnson, 2023), I’ll discuss each trend in more detail and share my concluding thoughts about the future.
Hybrid Learning and Flexibility
The 2023 Pan-Canadian Digital Learning Survey asked respondents (administrators, teaching and learning leaders, and other teaching and learning staff) whether they expected increased course or program offerings in different modalities over the next 24 months.
By far, respondents expect to see the greatest increase in courses and programs offered in a hybrid (partially online) format. Anticipated growth in hybrid courses also aligns with a common perception held by the majority of respondents: that all or most students desire the option of learning online some of the time.
The trend toward hybridity versus fully-online or fully in-person learning experiences is tied to a desire among students (and some faculty) for more flexibility. The 2023 Pan-Canadian survey asked respondents an open-ended question where they were asked to share their opinion about what drives student modality preferences. The responses varied and touched on topics like:
balancing other responsibilities with studies (e.g., work, caregiving),
transportation issues, and,
cost of living concerns,
highlighting that there are many individual-centric reasons underlying student demand for more flexibility in how they complete their studies.
Generative Artificial Intelligence (AI)
For many of us in the field of digital learning, the topic of Generative AI (GenAI) has dominated discussions about teaching and learning practices for the past year. In late 2022, when OpenAI launched ChatGPT, tensions surrounding the use of GenAI in higher education quickly emerged. The CDLRA published a special report titled Generative Artificial Intelligence in Canadian Post-Secondary Education with recommendations for incorporating GenAI into educational practices (Veletsianos, 2023) based on our survey findings.
Overall, respondent opinions about the use of GenAI in education indicate a sense of duality: that GenAI has the potential to be both problematic and beneficial. The chart below, found in the CDLRA’s 2023 Pan-Canadian Report, shows that while many respondents believe that it will be used to cheat, they also agree that students will use GenAI as a study tool. At the same time, respondents indicated that they thought AI would make teaching both more challenging and more efficient.
Readiness to Learn and Readiness to Teach
When presenting the 2023 survey findings, I have been asked on several occasions what I have found most surprising about this year’s results. My answer has been that the Canadian higher education system is experiencing a “readiness conundrum” of sorts. This readiness conundrum encompasses both the readiness of students and the readiness of faculty to teach technology-supported learning experiences.
The survey findings showed that just over half of respondents were concerned that students are entering higher education unprepared in terms of academic readiness and general life skills. At the same time, although many students are digitally savvy when it comes to communicating with friends and family using a smartphone, this does not necessarily mean that they have learned how to engage with learning technologies or have been taught how to communicate in a professional manner in online spaces. Additional wraparound support may be needed to help students develop education-specific digital skills.
There are also concerns about faculty competencies for teaching with technology and in online environments. The survey asked respondents whether they thought that faculty had the skills and know-how to teach in different modalities. The greater the technology requirements of a modality, the less confident respondents were in the competencies of faculty at their institution.
It might seem that the obvious answer should be additional training for faculty; however, the survey findings also show that faculty fatigue and burnout top the list as the most pressing teaching and learning challenges at Canadian institutions. A solution that adds to faculty workload is not likely to be viable, much less well-received, and potentially unfeasible (depending on the collective agreements between institutions and faculty unions).
I do not think there are any easy answers for solving our readiness conundrum; however, finding strategies and interventions to better support students and faculty is critical. The current challenges must be overcome to ensure that online, hybrid, and technology-supported learning experiences are taught well and delivered to students who are prepared for the academic and technological demands of their courses. There is certainly a need for further research in this area.
Concluding Thoughts
In closing, the term that best describes the myriad of changes in Canadian higher education is “digital transformation.” EDUCAUSE defines digital transformation as “a series of deep and coordinated culture, workforce, and technology shifts that enable new educational and operating models and transform an institution’s operations, strategic directions, and value proposition” (para 1). The CDLRA’s 2023 research findings indicate that technology use, especially technology pertaining to hybrid learning and GenAI, is becoming increasingly embedded in higher education. As with any type of transformation, tensions, and challenges will be part of the process as we settle more deeply into our digital age. In my role as a researcher and leader in understanding macro-level trends, my hope is that there is continued collaboration amongst colleagues in the digital learning space (across institutions and across countries) to help one another find the best solutions for overcoming our present challenges and those that are still to come.
In today’s ever-evolving landscape of higher education, Distance Education/State Authorization Compliance[1] plays a crucial role in ensuring institutions follow laws, regulations, and guidelines. This process:
is critical for institutions to ensure that they are operating within the legal requirements of each state, and,
provides protections for both students and the institution itself by helping to facilitate the quality of education.
Distance Education/State Authorization compliance can be a complex and time-consuming process, as each state has its own set of regulations and requirements for out-of-state institutions. These requirements may include obtaining approval from the state’s higher education agency, registering with the state’s attorney general’s office, or submitting to regular audits and reporting.
As such, compliance positions and roles are critical for colleges and universities that offer distance education programs, as failure to comply with these requirements can result in serious consequences for institutions, including fines, loss of accreditation, and/or sanctions. Even more, non-compliance can also impact students, potentially leading to issues with financial aid eligibility or transferability of credits.
To ensure state authorization compliance, institutions must stay informed of the latest regulations and requirements in each state in which they operate. The professionals who complete this work often must work closely with legal counsel, regulatory affairs professionals, academic officers, faculty, and staff.
While 276 compliance professionals participated in the study, two major themes emerged from their responses. The information gleaned from the study’s findings will help to inform future research and may be beneficial for higher education administrators when identifying professionals working in these areas who may need additional support, and when reimagining new compliance tools, or even pinpointing areas for improvement.
Distance Education Compliance Professionals play a vital role in ensuring that higher education institutions adhere to laws and regulations. As such, their expertise and skill set should be highly valued by institutions looking to avoid costly legal battles and maintain a good reputation. One would expect that individuals serving (successfully) in these roles would be compensated and respected accordingly. However, research indicates that the salaries for these professionals vary greatly and often correlate to one’s location, experience, title/position, educational attainment, and other factors.
One of the main factors that can influence a compliance professional’s salary is their title/position within the organization. For example, survey results reveal that the average salary for these compliance professionals in the United States is between $60,000 to $65,000 annually. However, this figure can range from as low as $25,000 for entry-level positions/titles such as “Coordinator” or “Assistant” to over $100,000 for those with senior-level roles/titles such as ‘Director, Assistant/Associate Vice Provost”. Interestingly, some of the lower salaries can be attributed to the 7% of these professionals who are employed only on a part-time basis.
An additional indicator of salary was educational attainment. Approximately 24% of research participants earned over $100,000 per year. However, many of those earners held advanced degrees (master’s or terminal degrees). Those with advanced degrees, such as a Master’s, Doctoral degree (EdD or PhD), Juris Doctor (JD) degree, etc., tend to command higher salaries than those with high school credentials, or even an Associate’s or Bachelor’s degree.
Regional Differences
Further, as can be imagined, the region in which a person is employed impacts their salary. In the case of the 2023 survey, the majority of the data (54.3%) comes from a single region (the Southern Regional Education Board), while only 4.1% of the responses came from the New England Board of Higher Education (NEBHE) region. Although the survey was distributed nationally, the responses are not representative of all regions. Obtaining a more equal distribution of responses would allow salary data that is more reflective of the national landscape of State Authorization Professionals.
Job Duties
Higher education institutions often face financial constraints that make recruiting full-time staff and offering competitive salaries difficult. The financial challenges facing colleges and universities are immense. This situation can result in high workloads for existing staff.
As such, many compliance professionals report that they perform a myriad of duties.
Thus, the range and duties/tasks a person performs can impact salary. Accordingly, the survey results reveal that the overwhelming majority of respondents (92.5%) have additional responsibilities outside of state authorization and general compliance. As seen in the 2017 original survey, many of the respondents who earned over $100,000 were senior-level administrators who spent less than 10% of their time on state authorization or general compliance.
Theme 2: Policy and the Regulatory Landscape
Approximately five years passed between the time of the original state authorization professional survey and the second. In that time, state authorization and distance education compliance requirements and responsibilities burgeoned and gained more focus at the national level. Also, during that time, the number of states and institutions participating in reciprocity through SARA (State Authorization Reciprocity Agreements) increased and we’ve seen a flurry of regulatory activity from the U.S. Department of Education. These regulations have added and modified institutional responsibilities relating to state authorization, distance education, professional licensure compliance, and tying compliance to eligibility for federal financial aid.
Additionally, institutions have become more aware of compliance obligations to the states when conducting out-of-state activities. And, importantly, as we globally persevered through the COVID-19 pandemic, which saw institutions of all kinds forced to quickly shift to emergency remote learning. Although data suggests that enrollment in distance education courses is not currently as high as it was during the pandemic, it does suggest that enrollment in distance education courses is higher now than pre-pandemic. Each of these factors, and many more, influence the responsibilities of State Authorization Compliance professionals at an institution.
As noted earlier, in the 2023 survey, most respondents (92.5%), indicated that they have additional responsibilities outside of state authorization and general compliance, compared to 80% from the 2017 survey. The additional responsibilities range from instructional design and faculty development to accreditation and student success. For a list of the additional responsibilities submitted by survey respondents, please refer to the expansive information in Appendix I of the report.
Between both surveys, the amount of time spent on state authorization work appears to remain consistent. In 2017, 56% of respondents spent 25% or less of their time on state authorization, while another 15% spent all their time on state authorization. In 2023, approximately 58% of respondents spent 20% or less of their time on state authorization, while only 4% spent all their time on state authorization. The increase in participation in reciprocity could account for the small decreases we see here.
However, a notable change came in terms of the time spent on professional licensure compliance. In 2017, 67% of respondents did not work on professional licensure at all. In 2023, the number of individuals not working on professional licensure at all had dropped to 13.7%, and 69% of respondents spent between 1-39% of their time on professional licensure, with 2.5% even spending all their time on professional licensure.
The major shifts we see in responsibility, especially the increase of professional licensure compliance duties added to the state authorization professional, show how this role is growing and adapting to the regulatory requirements relating to distance education and out-of-state activities. To participate in SARA, institutions have professional licensure compliance responsibilities. The U.S. Department of Education also has professional licensure compliance requirements tied to federal financial aid. It is important to note that the 2023 survey was completed before the final rules relating to certification procedures enhanced institutional obligations relating to professional licensure programs. If this survey is repeated in the coming years, we recommend an analysis of the impact of those regulations on the State Authorization Professional.
In future surveys and research opportunities, we believe it would be highly important to track the changes in a similar manner to those discussed above. Doing so, over time would allow us to better understand how these policy changes influence the responsibilities, salaries, and work environments of State Authorization and Distance Education Professionals.
Leveraging the Survey Information: Addressing Staffing Needs
As many of the survey respondents noted that they often feel overwhelmed and understaffed due to the myriads of tasks required, and to the fact they operate as a “team of one”, we encourage all to utilize the survey information to benefit your role at the institution. Though the survey has limitations, we encourage institutions and state authorization professionals to analyze the data to assist in making informed decisions regarding staffing requirements, and to the scope and duties of the state authorization professional.
We also believe that this data can be used to better educate and inform administrators and/or senior-level leaders on the importance of the role. Moreover, some professionals have noted that they may utilize the survey data to justify the hiring of new staff. Therefore, utilizing the survey data to justify the hiring of new staff is a strategic approach that can provide valuable insights into the operational needs of an institution.
Because the survey results not only contain important details regarding the typical tasks required of these positions (such as: researching, analyzing regulations, completing complex state applications, data reporting, etc.), the data also provides insight into the timing and commitment required to complete said projects. Thus, the survey can really be of value to institutions and staff when establishing the scope of responsibilities typically handled by state authorization professionals so that job roles can be clearly defined and allocated more efficiently. This may include planning to ensure the institution has the necessary resources in place to support compliance, whether that be personnel or technological resources.
Expanding the Research
The purpose of this study, like any research project, is to advance, challenge, and extend the existing knowledge in this field. However, our primary hope is that the experiences and insights shared by these professionals promote confidence and impart wisdom for newcomers to the field when considering regulatory, ethical, and operational opportunities. We also hope that this research will spark conversations among campus leaders about the importance of the work and the critical need for increasing budgets to expand compliance teams.
Even more, the research can be expanded to cover a number of additional topics. Because the field of state authorization and distance education compliance has grown rapidly over the past decade, institutions and their respective staff are still learning how to best develop these roles and empower these professionals to be successful.
That stated, as the field continues to grow, so does the opportunity to learn, grow, and gain experience about the trends in the role and how we might advance the research of the profession. Some possible avenues for the future that could expand on the research in meaningful ways include:
Region-specific challenges: Identify whether state authorization professionals face challenges specific to the region in which the institution is located (geographic region, urban/rural, etc.).
Role-specific challenges: Identify whether state authorization professionals face challenges specific to different types of institutions (public/nonprofit, large/small, etc.).
Impact of regulatory changes: Analyze the impact that regulatory or policy changes have had on the allocation of duties and resources at the institution.
Impact of technology: Investigate whether new tools or technologies are impacting the effectiveness of the role of the state authorization professional.
Work-life balance and job satisfaction: Investigate factors influencing work-life balance and job satisfaction among state authorization professionals.
Dive more deeply into team and/or departmental structure: Gain a better understanding of the impact of centralized vs. decentralized structures.
Risk Management: Understand the importance of risk assessments and management, note benchmarking strategies to mitigate risk, and utilize data analytics.
Career Development: Identify strategies to promote growth in the field, pinpointing areas that require additional training, development, and networking.
Concluding Thoughts
Maintaining compliance with distance education activities is vital for today’s colleges and universities. Failure to comply could lead to stiff fines, penalties, accreditation issues, and even the loss of Title IV eligibility. The individuals who bear the responsibility of ensuring compliance with the distance education-related regulatory standards/guidelines are critical to safeguarding the success and reputation of an institution.
These compliance professionals often have a myriad of responsibilities and are also required to collaborate with numerous stakeholders. Their peers run the gamut of the General Council and Legal Departments, Financial Aid officials, Offices of Assessment and Accreditation, Provosts, Deans, and many more. Moreover, these professionals are responsible for interpreting and implementing federal, state, and local regulations that affect higher education institutions. Many of the individuals work closely with faculty, staff, and administrators to develop policies and procedures that ensure compliance with laws such as the Clery Act, Title IX, FERPA, and the Americans with Disabilities Act.
Not only must these professionals stay abreast of changing regulations, but also with industry standards/best practices from the field, so they can effectively manage compliance efforts. In addition to managing regulatory compliance, these professionals also contribute to the overall success of institutions by promoting a culture of ethics and accountability. They also provide training and resources to campus community members on compliance issues, and they investigate complaints and violations to ensure prompt resolution. Their expertise and dedication to compliance not only protects institutions from legal and financial risks, but also helps to foster equitable, safe, and inclusive environments for students, faculty, and staff.
By understanding the importance of these roles and how to fulfill them effectively, leaders in the academy can better serve their institutions. This research goes a long way to close the gap on the dearth of information that has long since permeated this field. The report also makes an important case for identifying the vast duties required for campuses to remain compliant with state and federal requirements.
Higher education has an important role to play when it comes to providing information to students searching for educational programs that leads to a license or certification. In that light, what information should be provided by the institution to formerly incarcerated students who are looking for professional or licensure programs? While some states do have barriers that this student group must, many do not prohibit these students from accessing certain programs and may want to ensure they are providing the required and helpful information when needed.
We often hear the U.S. Department of Education (Department) express concern for a student’s “worthless degree.” Such a descriptor is typically applied when a student cannot gain employment in their chosen field. Public disclosures regarding state prohibitions to employment for formerly incarcerated individuals were addressed recently in new regulations for prison education programs for currently incarcerated individuals receiving Pell Grants. However, the question remains: how should colleges and universities support formerly incarcerated students who have enrolled at their institution? Many of these students need assistance and guidance to navigate the various state laws and processes to make informed decisions about education and career goals. Additionally, how can we support the students without requiring them to self-identify as formerly incarcerated individuals?
The State Authorization Network (SAN), as an organization that regularly addresses state variation of laws and regulations, determined that since states differ so widely, we should begin to address the differences and similarities of rules and regulations for licensed professions for employment of formerly incarcerated individuals. To pursue an initial review of the variations, SAN obtained the assistance of two undergraduate interns to compare a sample set of state rules, with the sample representing each region of the United States. We are pleased to welcome our guest contributors, Charisma Barrow and Chrischen Thompson, to share their findings on state processes and opportunities.
As you will see from the interns’ preliminary research, states vary, as expected. However, what is consistent is that there are prohibitions for employment based on the incarceration status of the student. These students would have difficulty navigating the variations and requirements and may ultimately pursue a degree program for which they would be prohibited from seeking employment in the occupation. We hope that by sharing this preliminary research, institutions will consider how they share program information publicly to avert student disappointment if they encounter barriers to employment after completing the educational program.
Analysis by Charisma Barrow, Fayetteville State University
Researching the occupational licensing restrictions for recently incarcerated individuals in a specific set of states reveals variation in such restrictions among the states. The states analyzed in this section include:
California,
Minnesota,
New Jersey, and,
Wyoming,
State Comparisons
California stands out with its lenient approach, allowing inquiries into criminal history primarily when mandated by law or for positions in criminal justice. In contrast, Minnesota, New Jersey, and Wyoming impose stricter restrictions, often barring individuals from professions directly related to their convictions. For example, Minnesota restricts those convicted of offenses involving vulnerable adults from working in nursing homes, while New Jersey’s broad exclusions encompass various crimes of moral turpitude, which impacts a wide range of occupations. Wyoming’s rules also reflect a direct connection between the nature of the offense and professional duties, with long-term bans in place for certain severe crimes. Each state, however, offers programs to support the reintegration of ex-offenders into the workforce, highlighting efforts to balance public safety with the goal of reducing recidivism through gainful employment.
California
California has the most lenient restrictions when it comes to recently incarcerated individuals. Employers can only ask about an individual’s criminal history if the employer is a criminal justice agency, or a state or local agency required by law to conduct a criminal background check. A history of felonies, misdemeanors, and arrests are permitted to be requested for up to 7 years after conviction. Employers in California cannot inquire about marijuana convictions that are more than 2 years old. Juvenile criminal records are also off-limits to employers.
Recently, the California Workforce Development Board (CWDB) announced new opportunities in the state for training, education, career opportunities, and other supportive services for formerly incarcerated or otherwise justice related residents.
Minnesota
In the states of Minnesota, New Jersey, and Wyoming, a person can be barred from obtaining a license in a profession that directly corresponds to a previous conviction. For example, in Minnesota, if the offense involved a vulnerable adult, the individual would likely be unable to work in any position in a nursing home or group home. This also includes other occupations such as working security or law enforcement if the crime had anything to do with firearms. If the crime included money, the individual would be barred from working at a bank or other financial institution.
The Federal Reserve Bank of Minneapolis is working to help mitigate these barriers by assisting individuals who have criminal records in finding sustained, gainful employment to produce savings and other benefits for both the ex-offenders and society.
New Jersey
The New Jersey State Board of Medical Examiners and the New Jersey Bar will revoke or not allow a license to individuals convicted of a crime involving moral turpitude. These crimes include sexual assault, theft, domestic violence, fraud, forgery, theft, endangering the welfare of a child, manslaughter, tax evasion, and bribery. Those convicted of drug crimes and other offenses under the category of “moral turpitude” are barred by law from many positions, from public employees and firefighters to insurance adjusters. Said individuals would also be barred from obtaining a teaching license if they are guilty of all first and second-degree crimes, sexual offenses, certain drug offenses, and crimes against children. Many former prisoners will also have their driver’s license suspended 6 months to up to 2 years.
One way New Jersey is helping those impacted by these barriers is through the state’s career services. Here, they can help remove some of the common barriers to employment for ex-offenders, assisting with issues such as driver’s license restoration, referrals to community mental health programs, job search preparation classes that take place at halfway house facilities, and community release programs under Parole supervision.
Wyoming
In the state of Wyoming, a prior conviction cannot be considered regarding employment if the convictions are more than 20 years old, with a few exceptions. These exceptions include the person still being under a sentence, or the sentence was completed fewer than 10 years ago if the offense is “directly related to the specific duties and responsibilities of that profession or occupation.” Examples of this include convictions of violent crimes or sexual misconduct. In that case, that person will be barred from occupations such as teaching, being a guide, being a social worker, being a family or marriage counselor, being a nurse, chiropractor, or dental hygienist.
Wyoming’s Department of Corrections (WDOC) has implemented a release planning program for recently incarcerated individuals. Release planning includes several aspects, such as treatment, housing, supervision, employment, education, healthcare, and other services. The WDOC develops a transition plan by assessing the individual’s risk for recidivism and their treatment needs. Offenders identified as medium to high risk/special needs will have enhanced case management services, including additional release consultations, referrals, assistance with community transition, and additional case planning to address special needs and individual risk. The WDOC offers competency-based coursework designed to help students improve academic, vocational, or life skills.
Conclusion – Regulatory Spectrum for Supporting Students
In conclusion, the research into occupational licensing restrictions for recently incarcerated individuals across California, Minnesota, New Jersey, and Wyoming reveals a spectrum of regulatory approaches. California stands out for its leniency, allowing inquiries into criminal history primarily in positions mandated by law to conduct background checks. In contrast, Minnesota, New Jersey, and Wyoming impose stricter regulations, often barring individuals from certain professions directly related to their offenses. These states also offer various programs aimed at mitigating employment barriers for ex-offenders. The initiatives discussed above highlight ongoing efforts to balance public safety with rehabilitation and reintegration, underscoring the need for nuanced policies that support successful reentry while addressing societal concerns.
Analysis by Chrischen Thompson, University of Texas (UT)
This analysis examines the criminal justice reforms and barriers to reentry faced by individuals with criminal records in five U.S. states:
Colorado,
the District of Columbia (D.C.),
Louisiana,
Massachusetts, and,
Oklahoma.
State Comparisons
Each state presents unique challenges and approaches to addressing the complex issues surrounding reintegration into society for those with past convictions. By impartially examining their policies, reforms, and initiatives, we aim to highlight similarities, differences, and notable aspects while considering the need for a balanced approach that promotes rehabilitation and public safety.
Colorado
Colorado faces challenges in ensuring fair access to higher education and occupational licensing for individuals with criminal records.
Specific requirements based on sentence length and the disclosure of criminal histories during the college admission process hinder opportunities for incarcerated individuals.
Additionally, the absence of formal agreements for credit transfer complicates the reentry process for those seeking to continue their education (Johnson, 2020). While advocating for policy changes to expand educational opportunities, Colorado recognizes the importance of public safety considerations and may impose certain limitations based on the nature of offenses. Notable reforms include advocating for policy changes to abolish limits on sentence length for accessing postsecondary programs and prioritizing federal funding for education in correctional facilities.
District of Columbia (D.C.)
D.C. confronts substantial occupational licensing and postsecondary education obstacles for individuals with criminal records. Strict licensing regulations and limited access to federal financial aid exacerbate the challenges of reentry into society. However, community-based organizations and legal aid clinics are crucial in providing support and resources (Miller, 2019). D.C.’s approach includes advocating for policy changes to reform licensing laws and incorporating occupational licensing considerations into reentry planning while maintaining appropriate safeguards for public safety. Significant aspects of D.C.’s approach include advocating for policy changes to reform licensing laws and incorporating occupational licensing considerations into reentry planning.
Louisiana
Louisiana faces significant postsecondary education and occupational licensing barriers for individuals with criminal records. Strict occupational licensing regulations and moral turpitude clauses pose challenges, particularly in professions crucial to public safety and welfare. While supporting the rights of individuals with criminal histories through advocacy organizations, Louisiana also recognizes the necessity of considering public safety concerns when granting licenses for certain professions. Notable aspects include advocacy organizations such as Operation Restoration and Voice of the Experienced (VOTE), which both support the rights of individuals with criminal histories.
Massachusetts
Massachusetts has emerged as a leader in criminal justice reform, implementing strategies to remove barriers for individuals with criminal records seeking education and licensure opportunities. Example reforms include banning work placement denials based on convictions over five years old and preventing the use of certain criminal records in decision-making processes (Jones, 2020). It is essential to consider the nature and severity of infractions to strike a balance between promoting rehabilitation and upholding public safety standards. Massachusetts’ commitment to legal aid and advocacy organizations, reentry programs, and state-level policy reforms demonstrates a comprehensive framework for addressing barriers to education and licensure.
Oklahoma
Oklahoma has undertaken significant criminal justice reforms to reduce barriers for individuals with criminal records seeking education and occupational licenses. Notable reforms include banning work placement denials based on convictions over five years old and preventing the use of certain criminal records (Brown, 2019). While promoting reentry opportunities, the state maintains certain limitations and restrictions based on the severity of offenses, recognizing the importance of public safety considerations. Oklahoma’s focus on appeal rights for individuals with restricted licenses and data collection and reporting requirements highlights its commitment to transparency and accountability in the licensing process.
Comparative Analysis: Recognizing Common Themes and Differences
Different criminal justice reform approaches and reentry barriers are heterogeneous, especially across the five states included in this sample, but similarities can also be seen among others. all of the states in this analysis emphasize discussion and consideration of the obstacles to attaining education and employment for people with criminal backgrounds and propose a balanced position addressing safety concerns at the same time.
Fairness and inclusivity in the resettlement process are two significant issues that have been repeatedly raised, as described in the development of state initiatives previously described, necessitating policy reforms and legal reforms to ensure justice. Some of the states have been successful through policy advocacy and law reform, such as Colorado, D. C., and Massachusetts. States like Louisiana and Oklahoma have adopted a different approach centered on community participation and supportive services that aim to remove systems of inequality and barriers to future employment.
Another reoccurring feature in this state sample was a focus on gathering and using data. Dealing with the collection and reporting of information is crucial for objective assessment of the challenges in each state and the impact of their initiatives. States like Massachusetts and Oklahoma are data-centric in their approach to continuous improvement of criminal checks on applicants by developing data collection and reporting capacity. This is part of the broader reforms they are initiating.
Although diverging programs and plans are adopted by individual states, there is still a general idea that is commonplace for all: the balance of supportive formerly incarcerated individuals and public safety concerns (Smith, 2020). For example, the Massachusetts ban using five-year or older convictions for workplace decisions, while also having safety measures in place in cases involving crimes likely to be detrimental to public peace.
By comparing each of these five states, we can see thatpeople with criminal pasts get the same opportunities as others, but will have different routes and hurdles to overcome when trying to complete their education and receive occupational licensing. Other states can draw inspiration from the fundamental matter of interest that all of these states hold, to ensure a smooth reintegration process for those living in their state who have served their sentences. In addition, these states can give concrete power to implement restrictions and regulations based on the nature and seriousness of the crime so that public security is safeguarded. The government uses different approaches and engagements to construct a support platform for releasing the prisons, with the essential well-being of the general society as the top priority simultaneously.
Next Steps from SAN
Licensure issues are complex, and we know it is important to support all students effectively in pursuing their career goals. Although this post did not address the new professional licensure regulations and amended notifications that will become effective in a few weeks (July 1, 2024!), SAN wants to remind you that we’ve got your back.
Related to the analysis offered today, in the next year, SAN intends to offer a follow-up post here on WCET Frontiers that will consider the ethical responsibilities of institutions to provide public disclosures to inform undocumented students enrolling in programs that lead to a license or certification addressing state barriers to a license or employment. Additionally, SAN will provide more on the state prohibitions to employment for formerly incarcerated individuals. The Department’s regulation addressing eligible prison education programs is an initial model for disclosures. Effective July 1, 2023, in addition to other disclosure requirements required in federal regulations, 34 CR 668.43(a)(5)(vi) directs that an institution must provide a disclosure if the prison education program leads to a license or certification when there is a prohibition on the licensure or employment of the formerly incarcerated individuals in any other state. We plan to communicate with and share example processes from institutions that provide public disclosures to inform prospective and enrolled students of barriers and prohibitions.
Thank you to the SAN interns! Great job! More coming in 2025!
I have tremendous respect for the innovative technologies and dedicated educators who tirelessly work to help their students achieve their educational goals. Today, I’m thrilled to welcome Julie Delich, who will share her insights on supporting virtual students. Julie will discuss practical steps that instructors and staff can implement, and she’ll also highlight important considerations for using emerging technologies, such as AI, in the classroom. Thank you, Julie, for these valuable ideas and strategies to help distance education students succeed!
Enjoy the read,
Lindsey Downs, WCET
While distance learning offers unique opportunities for institutions and students alike, it also presents challenges that require strategic solutions to ensure student wellness and success. As educators, we must harness emerging technologies to provide scalable, 24/7 support systems for our students.
By leveraging emerging technologies like AI, we can effectively guide students to create a culture of help-seeking behaviors and systems that support students staying on track throughout their educational journey.
Looking Ahead with Practical Steps
To address the multifaceted needs of students in distance learning, institutions can adopt several practical strategies:
Increase the Capacity of Advising Staff – Balancing the student-to-advisor ratio ensures that students receive the personalized attention they need, and technology offers a path to increased advisor capacity.
Offer Online Counseling – Providing accessible online counseling services allows students to seek help regardless of their location.
Leverage Emerging Technology – Utilizing AI for conversations through chat or text can significantly enhance the students’ sense of connection to the institution.
Considerations For Emerging Tech
When integrating emerging technologies into student support frameworks, it’s important to consider the following:
Focus on the conversation, not just the tech. Tools should connect humans and accelerate conversations, not deflect them. For example, texting students can provide institutional leaders with rapid insights into student sentiment and well-being, covering areas like belonging, self-efficacy, and engagement.
Use Informal Insights to Constantly Improve. Continuous feedback mechanisms should be in place to capture informal insights from students. This enables institutions to make informed decisions and respond to emerging needs.
Build Systems for Crisis Intervention. Integrate systems that can identify and respond to crises promptly, ensuring students receive immediate support during critical times.
Ideas for AI Supported Student Support
Effective Text Nudging
Effective nudging involves building trust and fostering relationships between students and AI tools. Here are key strategies:
Establish trust to enable a relationship with AI. Establishing a parasocial relationship where students feel comfortable and trusting towards AI can enhance engagement.
Proactivity. Proactive outreach helps prevent issues before they arise, guiding students to take necessary actions in advance. Students don’t know what they don’t know.
Teach Emotional Literacy. Educating them on emotional literacy allows them to recognize situations where seeking help is beneficial. This includes teaching them to label and manage their emotions effectively.
Human Centered, AI Enhanced Coaching
Some institutions have begun embedding emotional intelligence into their proactive outreach.
For instance, research from The Partnership for Education Advancement, Norfolk State University, The Yale Center for Emotional Intelligence, and Mainstay demonstrates that “how you say it matters.”
This highlights the importance of using emotionally intelligent and culturally relevant language in increasing student engagement. This approach led to over 7,000 additional students actively engaging with AI coaching.
AI technology solutions like Mainstay offer AI success coaching and pulse checks, guiding students and understanding their evolving needs to help them persist throughout the student lifecycle. By integrating human centered design with AI capabilities, these tools create a supportive and responsive educational environment.
Juneteenth, celebrated annually on June 19th, marks a pivotal moment in American history—the day in 1865 when enslaved African Americans in Galveston, Texas, were informed of their freedom, years after the Emancipation Proclamation was signed. This day symbolizes the end of slavery in the United States and is a profound reminder of the resilience and enduring spirit of African Americans.
For educators, this day can inspire curriculum development, community engagement, and reflection on policies to ensure a commitment to equity and inclusion.
As we observe Juneteenth this week, I hope we can embrace the chance to educate ourselves and others about this important day. In line with that vision, WCET and Every Learner Everywhere present the following article on recognizing Juneteenth and offer ideas on how to integrate this important day into higher education settings.
Enjoy the read, Lindsey Downs, WCET
Juneteenth is a pivotal moment in American history that commemorates the end of slavery and the ongoing pursuit of freedom and equality for all.
The Significance of Juneteenth in Higher Education
Juneteenth serves as a powerful reminder of the systemic barriers and injustices that have historically denied educational opportunities to Black Americans and other marginalized communities. It underscores the need for higher education institutions to actively dismantle these barriers and create inclusive learning environments that empower all students to thrive.
Celebrating Juneteenth on college campuses is an opportunity to:
Acknowledge the Legacy of Oppression: By recognizing Juneteenth, institutions can confront the painful history of slavery and its enduring impact on access to education for Black communities. This acknowledgment is crucial for fostering understanding, healing, and progress.
Promote Inclusive Curricula: Juneteenth encourages the integration of diverse perspectives and experiences into academic curricula, ensuring that the contributions and struggles of Black Americans are accurately represented and celebrated.
Foster Dialogue and Understanding: Observing Juneteenth can facilitate open and honest conversations about race, equity, and social justice, fostering a deeper understanding among students, faculty, and staff.
Inspire Ongoing Commitment to Equity: Juneteenth serves as a catalyst for higher education institutions to evaluate their policies, practices, and campus climate, and to take meaningful steps towards creating truly equitable and inclusive learning environments.
Juneteenth and Educational Freedom
The pursuit of educational freedom is inextricably linked to the broader struggle for civil rights and social justice. Juneteenth represents a pivotal moment in this ongoing journey, reminding us that true freedom cannot be achieved without equal access to quality education.
By recognizing Juneteenth, higher education institutions can:
Increase Access and Affordability: Institutions can prioritize initiatives that remove financial barriers and provide support systems for underrepresented and marginalized students, ensuring that education is accessible to all.
Foster Inclusive Campus Climates: Creating welcoming and supportive environments for diverse students, faculty, and staff is essential for promoting educational freedom and empowering individuals to reach their full potential.
Inspire Civic Engagement and Leadership: By engaging with the principles of Juneteenth, institutions can empower students to become agents of change, equipped with the knowledge and skills to advocate for social justice and educational equity in their communities.
Supporting Students on Juneteenth
Institutions of higher education can better support minoritized student populations on Juneteenth in the following ways:
Amplify Black Voices and Experiences: Provide platforms for Black students, faculty, and staff to share their stories, perspectives, and experiences. Invite Black scholars, activists, or community leaders to speak about the importance of Juneteenth and its relevance to educational equity.
Increase Representation and Support: Prioritize efforts to recruit and retain more Black faculty, staff, and administrators who can serve as mentors and role models for Black students. Provide comprehensive support services, such as academic advising, tutoring, and mental health resources, tailored to the unique needs of minoritized student populations.
Foster Dialogue and Understanding: Facilitate open and honest conversations about race, equity, and social justice within the campus community. Encourage students, faculty, and staff to engage in difficult but necessary dialogues that promote understanding and foster a more inclusive campus culture.
Collaborate with Community Partners: Establish partnerships with local organizations, community leaders, and advocacy groups working to advance educational equity for minoritized populations. Collaborate on initiatives, programs, and resources that support the success of these students.
By taking these steps, institutions of higher education can honor the spirit of Juneteenth and demonstrate a genuine commitment to supporting minoritized student populations, particularly Black students, in their pursuit of educational excellence and personal growth.
Integrating Juneteenth Into Curriculum
Institutions of higher education can integrate Juneteenth into their curriculum to enhance educational equity in the following ways:
Incorporate Juneteenth into General Education Courses: Include discussions, readings, and assignments related to Juneteenth in relevant general education courses, such as American history, African American studies, sociology, and political science. This exposure can help all students understand the significance of Juneteenth and its connection to the ongoing struggle for racial justice and educational equity.
Develop Juneteenth-Focused Courses: Offer dedicated courses that explore the historical context, cultural significance, and contemporary relevance of Juneteenth. These courses can delve into topics such as the legacy of slavery, the Civil Rights Movement, and the ongoing fight for racial equality in education and other spheres of society.
Encourage Research and Scholarship: Support faculty and student research projects that investigate the historical, social, and educational implications of Juneteenth. This can contribute to a deeper understanding of the barriers faced by marginalized communities and inform strategies for promoting educational equity.
Promote Inclusive Pedagogy: Encourage faculty to adopt inclusive teaching practices that incorporate diverse perspectives, experiences, and narratives related to Juneteenth and its significance. This can create a more inclusive and equitable learning environment for all students.
Provide Professional Development: Offer professional development opportunities for faculty and staff to enhance their understanding of Juneteenth, its historical context, and its relevance to educational equity. This can equip educators with the knowledge and skills necessary to effectively integrate Juneteenth into the curriculum and campus culture.
By integrating Juneteenth into the curriculum and campus life, institutions of higher education can raise awareness, foster dialogue, and promote a deeper understanding of the ongoing struggle for educational equity and racial justice. This approach can empower students to become agents of change and contribute to the creation of more inclusive and equitable learning environments.
Recognizing Juneteenth in higher education is not merely a symbolic gesture; it is a commitment to actively dismantling systemic barriers, promoting inclusive excellence, and ensuring that every learner has the opportunity to pursue their educational aspirations freely and equitably.
Learn more about Juneteenth and Advancing Educational Equity:
Here at WCET, we are thrilled when we have an opportunity delve deeper into the real-world impact of AI on higher education. To that end, we welcome Meg Barnes from the University of Mississippi’s School of Business, who joins as today to discuss the various ways (including with the help of AI) that their students learn and practice some of the most important workplace skills today. Thank you Meg for sharing about these excellent practices.
Enjoy the read,
Lindsey Downs, WCET
How the University of Mississippi’s School of Business exposes, trains, and equips students in authenticity.
Image Source: Ali Hensley
In a world where individuals are often overwhelmed by digital messaging or synthetic media or disengaged from the tangible world, how can educators guide students in honing, seeking, and delivering authenticity in the real world?
Educators have a call to action to integrate authenticity in the current technological and AI era through our lesson plans and curriculum. This case study offers emerging educational lessons and initial stages in infusing authenticity into our business communication course.
Authenticity may be generally described as being genuine about one’s business and real with others. Authenticity can be built and propelled by practical self-knowledge and self-awareness, relevance to the task, genuineness, context, and strategies regarding disclosures (Rosh & Offermann, 2013).
Seeking Authenticity and Honing Critical Thinking
Innovative responses to digital communication, AI, and technology in education, such as fostering critical thinking about information, are crucial. Teaching approaches include encouraging the evaluation of information and compelling students to reflect upon ethical implications (Woodring, 2023). Moreover, faculty play a pivotal role in this process, challenging students to question and doubt while searching for relevant and dependable information.
There is an ever increasing expectation of launching job-ready candidates quickly post course/program/certificate completion. Therefore, there is also a focus on helping students reconcile their learning and transfer their knowledge, skills, and experiences to different contexts, such as a work setting. Billett (2015) has proposed the need for authentic experiences and instances integrated within the overall college curriculum; his educational research highlights the power of authentic experiences by students in both pedagogic and occupational practices.
At the University of Mississippi’s School of Business, we value experiences that help our students develop these important skills. Our university’s Quality Enhancement Plan (QEP) targets critical thinking. One tenet of this plan includes: “Gather pertinent facts or ideas to explore complex issues or problems,” and an associated learning outcome from the rubric includes “credible sources” (Think Forward, 2019, p. 94).
As a fun and impactful activity in the business communication curriculum, students explore and ponder the question of a credible source – Who is an influencer, expert, or authority? We provide a sample video by a popular YouTuber. As a class, we explore the video, the individual’s LinkedIn profile. Then we consider the YouTuber’s disclaimer in their video and their disclosure statement: “One big disclaimer here. I’m not a financial advisor. I’m a guy on the internet; the ideas presented in this video are for entertainment purposes only. You (and only you) are responsible for the financial decisions that you make” (Nate O’Brien, 2023).
To explore credible sources further, our business librarian has created a specific video titled “Is this source legit? Verifying Author/Creator Authority.”
“Finding credible sources can be challenging because so much information is readily available that appears legitimate on the surface. Students need to be skeptical of information not coming from vetted sources. You may find exactly what you’re looking for in Google search, but before you use it, you need to verify the authority and background of the author or entity. If you are unsure about a source’s credibility, contact your librarian.”
– Ashley Dees, University of Mississippi, Research & Instruction Librarian and Associate Professor
Informational Gathering – Gauging for Biases – Ethical Communication
In addition to the critical thinking experiences, students in our business communication course are introduced to ethical communication with decision-making and self-awareness. Micro-skills are targeted for developing strong and ethical questions, , reflective skepticism, gathering relevant information, challenging assumptions, fresh perspective building, mitigating biases, weighing evidence, and purposeful strategic steps (Saltzman, 2020). The course is infused with ethical principles, emphasizing practical and real-world applications of ethics, such as surfacing one’s biases and the importance of integrity (McCombs School of Business – The University of Texas at Austin, 2024).
As part of the course, students are given the opportunity to earn certificates through LinkedIn. The students are given a menu of choices and guided through the course and certification process, which helps them build the skills needed for the digital economy (LinkedIn, 2024); these relevant skills include generative AI and human skills, such as critical thinking and decision-making, communication and listening, writing, creativity, unconscious bias, and trust. The students in the course (or our Bcom course) take the PrinciplesYou assessment to discover and evaluate their interactional style, specific archetypes, and how they “prefer to think, engage with others, and apply yourself” (PrinciplesYou, 2024). Educators integrate videos, case studies, tech platforms, assessments, and common reads of Influence and Give & Take. The goal is to integrate real-life applications throughout the business communication course. These lesson plans aim to help students gain self-awareness, grow in authenticity and business acumen, and consider how to make sound decisions in real-life situations.
AI and Personalized Student Feedback
The use of Artificial Intelligence (AI) has increased exponentially over the last few years. AI is being used in so many contexts, especially in teaching and learning and work environments. As these tools will need to be used by our students when they step out into the workplace, it’s imperative that faculty and staff help prepare them during their educational journey.
To improve delivery and authenticity conveyed through the virtual world, individuals need to know the role and use of AI. One of the ways our faculty and instructors introduce students to AI is to help students learn how to use AI programs that give feedback on student presentation skills. Faculty can implement several strategies, such as showing examples of successful presentations by others, offering professional tips, giving constructive feedback, and the opportunity (Jaser et al., 2022) to test drive AI. Business communication courses allow low-stakes assessments to connect and engage with a virtual audience in preparation for higher stakes situations in the digital world as the students develop their career progression with future recruiters, managers, and team members.
The Big Interview platform is a job training tool for students to practice their interview and presentation skills. Its artificial intelligence evaluates a presenter’s delivery and content in areas such as relevance of an answer to a question, rate of speech, filler counter, sophisticated vocabulary, power words, pauses, eye contact, negative tone, length of response, authenticity, volume, and lighting.
“Big Interview has been an invaluable tool to help our students prepare for virtual interviews. One area that can be difficult to showcase in an online interview is your authentic self. Through both instructor and AI feedback, we can coach students to convey their true personality and unique strengths, ensuring they present a genuine and confident version of themselves during the interview.”
– Wesley Dickens, University of Mississippi, Associate Director of Experiential Learning & Partnerships and Business Communication Faculty
Source: MLB slide with Big Interview logo and criteria
Real-world simulations build toward authentic oral delivery by students
Big Interview is a popular simulation and traditional job training tool for interviews and a novel use application for presentation skills with smart scoring of self-presentation criteria. It helps students learn how to stand out from others by providing instant feedback, bot scoring, concrete advice, and a personalized action plan to improve responses (Big Interview, 2024). Big Interview is designed to boost confidence, impress bots and real-life reviewers, and equip students for communication in their future workplace. Powerful features include feedback regarding authenticity and behaviors associated with authentic gestures and delivery. These virtual asynchronous simulations are designed to prepare students for presentations. The practice and assignment sessions provide 360° feedback for students with instructor review, self-review, other-review, and AI scoring.
Insights from the University of Mississippi in practicing and delivering authentic communication
The resurgence of real-world authenticity in the digital communication landscape
The Ole Miss Business Communication undergraduate curriculum is a sophomore-level course, but the students include those in traditional sophomore status from the accumulation of campus course credits and, more recently, dual enrollment students with a sophomore status who may be taking courses on the campus for the first time. These students are in the early stages of learning about their communication, delivery, and engagement styles. From a snapshot of the aggregated data of students, the smart scorings for most of our business students were in the Silver tier, with Gold and Bronze following.
Source: MLB slide with Big Interview smart scoring tiers
From the Big Interview simulated sessions and gathering of comments from these students, the following impacts surfaced:
Bolstering of self-efficacy with business communication, a belief in one’s ability to achieve tasks and succeed with their goals,
Addressing anxiety when speaking and using tech platforms, and
Developing an understanding of self-presentation skills for “real life” applications or “workplace interactions.”
Students Comments
The most interesting part about this business communications course would probably be the virtual experiences and the interviews. Those both stood out to me because I took the most away from them.
The most interesting aspect of the material was the AI feedback. I realized the importance of maintaining eye contact during interviews and focusing on the end goal.
I will remember the Big Interview interactions. These really helped me understand how to act and present myself in a real-life interview through the mock-interview type questions and video replies.
Public and professional speaking is already something that makes me nervous and having to answer a certain way and get graded was very nerve racking. I think videoing myself and having to make eye contact with the camera was a big reason it was challenging…I had to avoid eye contact with myself on the screen because I would lose my concentration.
I will remember the knowledge I gained about interviews through Big Interview. Big Interview taught me a lot about the importance of preparing for an interview. The importance of answering questions honestly, selling yourself, maintaining eye contact are all useful tools in being successful in pursuing a job you want.
I think my biggest improvement was eye contact during presentations. I have always been a good speaker, but for online/video presentations, my eye contact has always been a weakness.
The “Big Interview” section (in) this business communication course (is the) most exhilarating, influential, and impactful component. “Big Interview” instructs students how to arrive at interviews, speak with clarity and sophistication (about) important interview and workplace interactions, dress accordingly, and respectfully relate to superiors and subordinates.
I believe that the Big Interview program is something that I will remember for the rest of my life. The tips that were shared with me throughout that process are something I will use throughout my entire career.
This Big Interview data, comments, and themes from Ole Miss Business School mirrored the positive results found in a study conducted by Western Carolina University. The researchers in this study noted the benefits for students from these virtual simulations included:
Communication skill development,
Critical thinking,
Self-awareness,
Personalized action plan from bot scoring to improve and craft one’s responses and delivery (Fulk et al., 2022; WCU.edu, 2023).
Real World, This Way – Integrating the Authentic Experience into Course Design
With the increasing exposure and use of artificial intelligence, the demands of digital communication, and the accelerated pace of our work and home lives, an expected resurgence and appreciation of authenticity is likely. Educators have an opportunity to guide and build confidence with students through this emerging era. It is exciting to see the opportunities offered by innovations such as AI.
We can venture beyond the confines of a more controlled and traditional academic method; it’s time to consider creative approaches, innovative resources, and diverse pathways to train and point students toward their future.
The letter focuses on proposals discussed during the Department’s Program Integrity and Institutional Quality negotiated rulemaking sessions. It addresses suggested new compliance requirements for postsecondary distance education courses and programs. The organizations, including WCET, jointly detailed concerns about those proposals and state support for other recommendations discussed in rulemaking.
Our main concerns focus on proposals to:
require attendance-taking for all distance education courses, and,
disallow asynchronous courses in clock-hour programs.
We understand the Department’s goals to protect students as consumers and to safeguard Title IV financial aid expenditures.
For our areas of concern, we suggest alternative pathways to reach the Department’s objectives.
The letter focuses on issues that concern the institutions that are our WCET and SAN members. There is also considerable attention to the impact the proposals will have on our students. The two concerns from the rulemaking proposals are:
Require Attendance-taking for All Distance Education Courses –
Proposed During Rulemaking: Currently, institutions are to determine the “last date of attendance” for a student who withdraws from an institution without notice. For distance education courses, logins do not count. The institution is required to provide evidence of the student’s last date of “academic engagement” (e.g., taking a test, submitting a paper, participating in an online discussion about course content). The Department is concerned that some institutions are not calculating the “last date of attendance” properly or are gaming the calculation for institutional financial gain.
Concerns: Although requested by negotiators, almost no data on the extent of non-compliance instances was presented. The Department posited that this would “simplify” the calculations. With the exception of institutions that are fully online or already are attendance-taking institutions, everyone we contacted has indicated this would be far more work to obtain the same proof of academic engagement as most institutions already successfully provide. Also, the requirement to document a student’s withdrawal after 14 days of no academic engagement has been cited as adding more work and not being friendly to non-traditional students.
Disallow Asynchronous Courses in Clock Hour Programs –
Proposed During Rulemaking: For institutions using the clock-hour method of financial aid distribution, the Department is concerned that many institutions were not properly tracking the time spent by students in asynchronous instructional activities. The Department proposed disallowing asynchronous courses in clock-hour programs. This would NOT have any impact on asynchronous courses in credit hour institutions.
Concerns: The Department noted that some institutions have spent considerable time and money to comply. Punishing them for the non-compliance of others seems unwise.
The Issues We Support, With Some Caveats
Our letter expresses our support for some of the proposals discussed during rulemaking:
Redefining the accreditation thresholds for “substantive change” reviews for distance education programs. A caveat is that the review for institutions that enroll 50% or more of their students at a distance (as they define it) will probably include the great majority of institutions.
Categorizing distance education programs into a “virtual location.” This will mainly help the Department collect data about distance education, but our caveat is our concern about how the Department will interpret that data.
A Call to Action
As advocated in a previous WCET Frontiers blog post, we urged distance education institutions to take action. That blog post includes links to four issue papers that you can use for additional information.
If you have opinions on the proposals highlighted in this letter or our previous one, we urge you to act now.
In a recent webcast, Department personnel asked for stories on the impact of these proposals. They need your real-world insights about the impact the proposals (if implemented) will have on your institution, your programs, and your students. You should:
Review current processes to determine what changes might need to be made should the proposed language be finalized as regulations.
Work with your government relations department to contact your federal and state elected officials.
Tell a story about how a proposal might affect your institution and your students. What is the impact of curtailing reciprocity? Will taking roll in online courses “simplify” your lives? If you are a clock-hour institution, who will be hurt by disallowing asynchronous courses?
In the ever-evolving education landscape, staying informed about the latest trends, challenges, and opportunities is crucial for educators, administrators, and policymakers. We support the Department of Education’s goals in protecting students and financial aid expenditures. Some proposed changes are right on the mark while others may cause more harm than good.
If you’re passionate about distance education and eager to navigate the changing regulatory landscape, then WCET and SAN’s upcoming meeting – Distance Ed at a Crossroads: The Changing Landscape of New Regulations – is an event you won’t want to miss.
What is this? Why should I attend?
This face-to-face event, hosted by WCET (the WICHE Cooperative for Educational Technologies) and SAN (the State Authorization Network), brings together experts and thought leaders to explore possible changes to the regulations shaping the future of distance education.
Topics will include consideration of the proposed regulations, including:
Requiring attendance taking for ALL distance education courses.
For institutions participating in a distance education reciprocity agreement:
Limit of 500 students enrolled by the institution in a state for two consecutive years for the institution to maintain state authorization through reciprocity.
Requiring that the institution comply with any state-specific closure laws in the state where the student is located such as paying a surety bond, paying into a tuition recovery fund, or meeting the state records retention requirements or teach-out plans.
Creating a “virtual location” and other requirements to assist the Department in collecting more data about distance education programs and students.
Disallowing the use of Title IV financial aid for asynchronous courses in programs that use the clock hour method.
Changing the thresholds for accreditation “substantive change” approvals for distance education programs.
Limiting the ability for institutions to include books, materials, or supplies in tuition and fees. Only incarcerated students or students who opt into such programs will have those charges included in tuition and fees if the costs of those materials are at or below market value.
Some questions to spark your interest:
1. Are you up to date on the latest proposed regulatory changes affecting distance education?
2. How can we ensure equitable access to high-quality online education while maintaining regulatory compliance?
3. What are the possible implications of the Department’s proposals for online students and programs?
4. Are you prepared to navigate possible changes to state authorization reciprocity for interstate distance education?
5. How do you communicate these proposals and their possible impact to colleagues and leaders at your institution?
6. How might these changes benefit your students…and your institution?
At this one-and-a-half-day event, we will:
Empower you and your institution with a more comprehensive understanding of the current regulatory landscape.
Explore innovative approaches to address student access challenges and promote inclusivity in online learning environments.
Consider how to align institutional practices with accreditation requirements.
Discover best practices for ensuring compliance with state regulations and fostering interstate collaboration in online education.
As a community, identify proactive measures to protect student data and explore emerging trends that will equip us with the tools necessary to uphold regulatory standards.
Join “Distance Ed at a Crossroads” to gain insights on online learning regulatory compliance from experts and peers. Register now to save your seat!
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