We hope these FAQs are helpful to your user experience during the virtual Summit. Please contact us if you need further assistance.
When will I receive my virtual login information?
A welcome email with information related to the virtual Attendee Hub will be sent to registered attendees by March 30. If you register after March 30, we will send your welcome email as soon as possible.
Where do I log in?
Cvent Virtual Attendee Hub. You will be asked to enter your name and email that you registered with. A verification code will be sent to your email; please check your junk/spam folders if it does not arrive in your inbox. If you chose to provide your mobile number during registration, the code will also be sent to that number. The verification code is valid for 24 hours unless you change browsers/devices.
If you opted out of event emails, please contact email@example.com to opt back in.
What are the different Attendee Hub features?
See the Cvent Attendee Hub Attendee Guide for more information. Please note, we are not using all features listed in the guide.
Which browser do you recommend?
The Attendee Hub is compatible with the latest versions of Chrome, Firefox, Safari, and Microsoft Edge.
Who do I contact for technical assistance?
For issues with video streaming, try this help article first. For technical assistance or login issues, email firstname.lastname@example.org. If you receive an error message logging in, please try an incognito/private browser window; ad blockers or VPNs may cause an error.
Why am I not receiving event emails and reminders?
If you are not receiving our emails and have confirmed they are not in your junk/spam folder, you likely opted out of event emails following registration. Please contact email@example.com to opt back in.
What is the social media hashtag?
How do I see who else is registered?
You can find a list of attendees in Attendee Hub.
How do I connect with other attendees?
In Attendee Hub, navigate to the Attendees tab to search for a name and then click “Send message.” You can also use the chat bubble icon in the top menu to start a conversation.
How do I opt in/out of networking within the platform?
You can update your visibility preferences on your Attendee Hub profile.
Why don’t I see a link to join the session?
A “Join Session” button will appear 5 minutes before the session begins.
Where can I see the list of speakers?
What time zone is listed for session times?
Are captions available?
Closed captioning will be added to session recordings. We are unable to provide captioning during live sessions. If you are using a Chrome browser, there is an AI captioning option you can use. Please contact us at firstname.lastname@example.org if you need assistance setting this up.
Where do I access recorded sessions and slides?
Under All Sessions, find the session using the search feature or scrolling through the schedule. Any slides or resources will be added to the Session Content area. Once recordings are available, a replay button will display on the session page.